Job description

Account Manager

The Account Manager will be responsible for planning, organizing, and developing the overall janitorial operations of a facilities account in in accordance with federal, state and local standards and guidelines.

The Account Manager must assure the effective functioning of a facility to provide an efficient and safe working environment for employees and their activities by using best business practices to manage resources, services and processes to meet the needs of the company. The Account Manager will be responsible for all staffing, scheduling and training of staff. The Account Manager will be responsible for driving excellence in regards to customer service and overall quality assurance.

Main Job Tasks and Responsibilities

• Develop and implement a facility management program
• Manage daily activities of housekeeping department taking into account all customer needs
• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction
• Supervision of the housekeeping, general maintenance and grounds staff
• Process weekly payroll for all employees
• Conduct and document regular facilities inspections of event spaces (including pre-event inspections)
• Ensure compliance with health and safety standards and industry codes (e.g. OSHA) as well as all Federal, State and Local laws
• Purchase, re-stock and maintain adequate housekeeping supplies and inventory
• Supervise maintenance and repair of facilities and equipment
• Plan and manage facility central services such as reception, security, cleaning, catering, waste disposal and parking
• Implement best practice processes to increase efficiency
• Coordinate and monitor activities of contract suppliers
• Manage contractor and vendor relationships
• Manage and review service contracts to ensure facility management needs are being met
• Ensure delivery schedules, quantity and quality criteria are met
• Verify payment and invoicing match contract pricing
• Plan and monitor appropriate facility management staffing levels
• Determine and maintain the department work schedule
• Ensure efficient utilization of facility maintenance staff
• Recruit, schedule, train and performance manage staff (this includes the ability to properly assist new and existing employees with all required paperwork)
• Prepare and track facility budget
• Monitor expenses and payments
• Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases
• Ensure the proper maintenance of all janitorial equipment
• Develop and implement cost reduction initiatives
• Ensure proper security practices are being carried out at the facility
• Provide prompt response to requests and issues from facility occupants

Education and Experience

• Working knowledge of principles and practices of project management
• The ability to anticipate needs, change goals and direction quickly and multitask
• Working knowledge of principles and practices of business administration and the ability to maintain a budget
• Working knowledge proper Human Resources procedures and processes and involvement in the resolution of Human Resources related matters when necessary and appropriate
• Sound knowledge of health, safety and environmental regulations
• Experience managing and supervising a team of (30+) housekeeping employees
• Proven excellence in customer service
• Highly self-motivated with sound judgement as it relates to decision making skills and ability
• Proven ability to efficiently and professionally interact will all levels of management, guests, associates, clientes both inside and outside of the organization
• Strong organizational and interpersonal skills
• Excellent written and verbal communication skills
• Experience in technical facets of janitorial operations
• Solid computer and systems knowledge
• Must be highly adaptable and flexible in working nights, weekends and holidays
• It is required that the candidate for this role be bilingual (English and Spanish)
• 3-5 years of management experience is required
• 5+ years of facilities experience in a commercial, corporate, retail or educational environment is refer

· This is a full-time, salaried role and is benefits eligible.

About us

UG2 is committed to delivering the highest standard of facility services and solutions in the commercial, corporate, education, retail, public venue, healthcare, life science and industrial markets.

We lead in our industry by understanding yours.

Developing long-lasting partnerships means offering more than unmatched management expertise. It means having a deep knowledge of your business and a thorough understanding of your goals. This unique combination enables us to customize our services and tailor our approach to meet your goals and objectives.

At UG2, our vision is to set the new standard of excellence – and create the next generation of leadership in the facility services industry. By working as an extension of your team, we are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles and Sunnyvale.

#pro

www.ug2.com

EOE/M/F/D/V

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday
• Weekend availability

Travel requirement:

• No travel

Work Location: In person

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