Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

PHI

Establish, develop and maintain professional relationships with Large Customer Services, internal partners, and decision makers of customer accounts. Leverage internal and external relationships in the development and execution of business plans to meet customer needs regarding service delivery, billing, credit and operational issues.

Provide open communication with customers concerning: Rates, Customer Choice, Metering, Tariffs, New Business, Data Requests, Account Information, Credit, Billing, Payments, and emergency response to drive and improve customer satisfaction.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

Act as single point of contact to large commercial and Industrial customers to improve customer satisfaction and support PHI's Tier I initiative in providing a World Class Customer Experience. Responsibilities include, but are not limited to, coordinating the work of multiple departments, providing regular updates and information to customers, and performing research and analysis to support customer solutions.

Effectively manage outstanding customer debt with the timely resolution of billing and credit issues. Proactively establish customer payment procedures, which minimize exposure to bad debt and maximize the company's margin.

Communicate company policies and procedures to the customer regarding rates and riders, including changes and additions that could impact the customer's energy management and purchasing.

Input and maintain all specific and pertinent customer information utilizing Customer Relationship Management database for use in gathering intelligence on customer operations.

Perform special projects and assignments.

JOB SCOPE

PHI

Work routinely involves internal and external issues that require superior resolution regarding customer satisfaction, promotion and sales of company products and services, electric service delivery and billing/credit issues.

Daily activities are direct in nature with an emphasis on providing assigned customers a single point of contact termed "Total Account Management". This requires the account representative to possess a comprehensive knowledge of company rates, riders, departmental roles and responsibilities, policies, work practices and safety to affectively align customer needs with company resources.

Based on a Tiered Structure, an Account Representative manages Tier III assigned Key Accounts as well as support Sr Account Representatives and Managers.

Additional individual job development and value-added activities are expected.

Ensure safe work performance.

Qualifications

This is a hybrid remote position not a fully remote position, the successful candidate will be required to report to the office at least 1 day a week!

MINIMUM QUALIFICATIONS

• Minimum Bachelor's degree with 2-5 years experience, or in lieu of a degree, must have minimum of 6-9 years of diverse business experience, either internally or externally. Emphasis should be in customer service and sales.
• Excellent written and oral communication skills, technical and financial aptitude, proficient computer skills, strong relationship building, sales and negotiation experience, and customer service orientation. Works with regular guidance.
• Job requires a valid driver's license and use of personal vehicle. Ability to fulfill scheduled and unscheduled after-hours duty responsibilities.
  

PREFERRED QUALIFICATIONS

• Bachelor's Degree is strongly preferred, in the business or engineering field.
  

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster