Job description

The Administrative Assistant, Alumni Relations is responsible for supporting campus and signature events for alumni. Those alumni events include but are not limited to Homecoming, Reunion, presidential/administrator, athletic, and virtual events. This position also assists with answering telephones, welcoming office visitors, and providing excellent customer service in a multitude of ways.

RESPONSIBILITIES:

Customer Service and Relationship Management

• Provide excellent customer service to all university constituents.
• Coordinate with event vendors, both on and off campus.

Event Support

• Utilize ArachNet (Advancement’s database) to create events, track RSVPs, make nametags, and pull information.
• Assist with printing, mailing, and emailing invitations and informational materials.
• Aid in marketing of events through various communication outlets including web, text, and social media channels.
• Order and keep inventory of event supplies and assemble and distribute materials as needed.
• Manage registration and check-in process for Homecoming Weekend, Reunion Weekend, and other campus & signature events.
• Aid in managing the events budget.
• Other duties as assigned.

QUALIFICATIONS:

• Excellent customer service skills
• Strong written and oral communication skills
• Strong communication and interpersonal skills with the ability to provide superior customer service, and to work effectively with diverse groups of people internally and externally.
• Strong organizational skills and attention to detail, in conjunction with comfort level of working in fast-paced environment while handling multiple projects
• Understanding and appreciation for working with all university constituents, including alumni and volunteers
• Proficient in use of Microsoft office software, including Excel and Word, as well as constituent databases.
• Keen understanding of the benefits of strategic use of web-based outreach and experience in working with content management systems.
• Attention to detail, organized, thorough, and consistent with follow through.
• Comfortable working with social media platforms including Facebook, Instagram, and Twitter.

EDUCATION AND EXPERIENCE

• High school diploma required and bachelor’s degree preferred.
• Minimum of three years of administrative support experience, preferably in higher education.

WORK HOURS:

• Full-time, non-exempt position.
• Monday – Friday, 8:30 a.m. - 5:00 p.m.; 7.75 hrs./day; 38.75 hrs./week
• Willingness to work evenings and weekends, including Reunion Weekend and Homecoming Weekend

SALARY STRUCTURE:

• ​Pay Grade 3 (Hiring Range $16.37 to $19.24 per hour)
• Tuition remission is available for credit and non-credit courses taken at the university. For more information, please visit https://hr.richmond.edu/benefits/index.html

​COVID-19:

The University of Richmond requires COVID-19 vaccinations for all students, faculty, and staff. The University allows exemptions to this requirement for religious, medical and strong personal conviction reasons. All newly hired employees must report their status within the first two weeks of employment.

ABOUT UR:

At the University of Richmond, we’re creative, inclusive, and determined. We’re Spiders, and our mission is to create positive change in the UR community and beyond. Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. There’s only one place like Richmond.

UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE

Job Type: Full-time

Pay: $17.00 - $19.24 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Richmond, VA 23173: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to undergo a background check as a requirement for this position?

Experience:

• Administrative: 3 years (Required)

Work Location: In person

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