Job description

Building Safety Solutions, Inc. (BSS) - is the leading provider of mobile-ready life safety training, building operations, and emergency management products and services to private and public markets throughout North America.

Our prestigious clientele includes: One World Trade Center, 7 World Trade Center, 3 World Trade Center, Burj Khalifa, LAX Airport, City of LA, Los Angeles Department of Water and Power, Brookfield Properties, SL Green, and many of the largest corporations in the world.

Learn more about our dedication to protect property and save lives at:

http://buildingsafetysolutions.com

Summary:

Administrative Assistant is a visible and key position at BSS, who is expected to contribute to the organization as follows:

⦁ Ensures client retention program is successfully and consistently implemented

⦁ Provides recommendations to improve client retention program, and develops plan for execution

⦁ Maintains and manages metrics to ensure client retention rates, client satisfaction rates, and product problem resolution times

⦁ Manages client interactions and it is the liaison with internal technology group for product improvements and development

⦁ Meets deadlines and ensures deliverables are of the highest quality

⦁ Contributes with innovative ideas regarding technologies, and new revenue streams

⦁ Embraces a nimble entrepreneurial environment, and is willing to lead important new company initiatives and new products

The Client Services Associate will work closely with project management, technology, and production teams.

Responsibilities

⦁ Responds and resolves product-related issues with clients in the most effective and time efficient manner

⦁ Leads products retention programs planning and implementation

⦁ Ensures metrics are captured, summarized, and reported regarding client retention and client satisfaction rates

⦁ Conducts product launches either online or in person, and effectively explains all BSS products features and functions

⦁ Perform a variety of ad hoc tasks for the organization as deemed necessary

⦁ Participates in product development and technology innovation meetings

⦁ Participates in weekly project and production meetings

⦁ National and international travel may occur from time to time. Valid passport required at all times.

Requirements

⦁ Must be a planner, resourceful, tenacious

⦁ Advanced written and verbal communication and presentation skills

⦁ Excellent interpersonal communications skills: The ability to communicate effectively with clients, have tactic and diplomacy, and with BSS stakeholders at all levels, BSS team members, and/or subcontractors, partners, or third-party vendors.

⦁ Solid project management skills related to project planning and control

⦁ Leadership and team development skills (to include coaching and mentoring), with the ability to motivate and lead while adapting leadership style to a variety of situations.

⦁ Handle the pressures of simultaneous tasks, issues, problems, and ambiguity. Solid judgment and decision-making abilities to allow for resolution of obstacles. Be flexible, think out of the box in response to changes or new obstacles on a project

⦁ Proficiency in standard MS Office applications

Education

⦁ Bachelor’s degree from a U.S. accredited four-year college or university

⦁ Min. 1 years related experience and/or training or equivalent combination of education and experience in client services and project management

Location

Hybrid

Easy Hiring Process

- Apply on Indeed

- Complete 5 minute Phone and Written Screening Assessments (link will be provided)

- Second Interview (potentially for hire) with CEO

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Pasadena, CA 91101: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your preferred working environment?

A:
How do you handle pressure and deadlines?
A:
What amount of travel would you prefer in your next job (example: 30%)
A:
What are your salary expectations? (min-max)
A:
What is your availability to interview in the next two weeks?
A:

Education:

• Bachelor's (Required)

Work Location: Hybrid remote in Pasadena, CA 91101

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