Job description

University Student Housing (USH) at MSU, offers a unique, on-campus living experience for students and their families as they focus on their academic success. Managing 18 active on-campus communities (Residence Halls and Apartments) which are the home of up to 6,500 residents. The departmental mission includes provision of reasonably priced living environments which are clean, attractive, well-maintained, comfortable, and include safety features; ensures the orderly and effective administration of the program through efficient management; and provides a learning environment and related co-curricular programs which promote maturity and academic success.

Duties and Responsibilities
Under direction of the Associate Director, the front office administrative team of three Administrative Assistants work together to provide a wide variety of support services for the Auxiliary Services, University Student Housing, Culinary Services office.

Actively welcomes students, tenants, visiting parents, and other campus constituents to the main office suite while pleasantly and professionally responding to a wide variety of inquiries.
Provides high level administrative and technical support for the Housing Leadership Team.
Maintains several calendars and meeting spaces.
Knowledgeable about and speaks to policies and procedures.
Handles sensitive issues and emergent situations effectively.
Performs administrative support functions for processes related to areas such as: housing applications, tenant check-ins and -outs, keys, bill payment, scheduling student conduct meetings, and other processes handled by the central office.
Provides supervision and leadership to the Housing Ambassador team (10-15 students) and direction for the housing touring program.
Maintains office supply and marketing material inventories.
Assists with website content management and other digital marketing tools.
The administrative team is cross-trained to provide full coverage for the office.
An actively participates as a member of the team while performing other duties in support of the department’s mission.

Required Qualifications – Experience, Education, Knowledge & Skills
Progressively responsible administrative work in a busy office setting with an emphasis on high level administrative support for multiple supervisors or an equivalent combination of relevant education and experience.
Extensive customer service experience dealing effectively and diplomatically with a variety of people that may include handling difficult customer service situations.
Proficient experience using computers and various software packages.

Preferred Qualifications – Experience, Education, Knowledge & Skills
Experience managing website content and pages.
Experience with database management.
Basic experience with graphic design or similar software.

The Successful Candidate Will
Accurately perform duties in a high traffic office environment with frequent interruptions.
Efficiently complete work while meeting varied deadlines in a timely manner.
Work effectively and efficiently in close cooperation with all staff in a team-oriented environment.
Demonstrate excellent communication skills.
Excellent researching and problem solving skills.
Follow and explain policies, and procedures.
Manage difficult situations appropriately and professionally and demonstrate excellent conflict resolution skills.
Consistently exercise initiative and good judgment.
Prioritize and organize workload.
Exhibit a strong sense of self-motivation and self-management.
Adapt to changing priorities.
Maintain confidentiality of records and information.
Share job duties with co-workers as needed.
Represent the department to others in a professional and courteous manner.

Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but as a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Normal office environment.
Work for long periods of time at a computer or talking on the telephone.
Occasionally move items up to 30 lbs.
May occasionally work evenings, weekends, long hours, or consecutive days during busy periods as the school schedule demands.

This position has supervisory duties? Yes
Posting Detail Information

Number of Vacancies 1
Desired Start Date Upon completion of a successful search.
Position End Date (if temporary)
Open Date
Close Date

Applications will be:
Screening of applications will begin on October 25th, however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions
Please address the qualifications in your cover letter and resume.

Questions? Please contact Search Support at auxjobs@montana.edu or 406-994-6468.

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples. https://www.montana.edu/hr/recruitment/dualcareer.html.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile. https://www.montana.edu/hr/recruitment-guidelines/affirmative_action_plan.html.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/policy/discrimination/index.html.

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