Job description

ABOUT ANCHOR HOME

Anchor Home is a dynamic fast-growing human services organization in Baltimore, Maryland dedicated to delivering best-in-class services and experiences to individuals living with intellectual and developmental disabilities. Anchor Home prides itself on providing exceptional person-centered services designed around the people we serve. Our programs include Residential Services, Community Development Services, and Personal Support.

At Anchor Home we champion diversity and innovation. We are professionals from various backgrounds, experiences, cultures, and walks of life, coming together to make a difference in the lives of the people we serve.

ABOUT THE POSITION

Anchor Home is seeking an Administrative Director preferably with experience in care coordination, case management, support planning and/or program management to lead the organization's administrative operations.

The Administrative Director will provide support to executive leadership and will coordinate matters related to LTSS client billing, timesheet management/payroll, participant enrollment, AR/AP, annual PCP process, and reporting.

The Administrative Director will have excellent communication and organization skills and will be able to manage complex and sensitive matters. The candidate in this role will be well-organized and detail-oriented.

Responsibilities Include:

• Oversee processes that ensure proper completion of weekly, monthly, and quarterly administrative and fiscal requirements
• Lead new participant admissions process and annual person centered planning process
• Maintain accurate financial records for client’s personal funds and facilitate client account disbursements and reconciliation
• Manage the timesheet process and support payroll function
• Conduct and respond to reference checks and employment verifications
• Support employee disciplinary meetings, terminations, and investigations
• Draft and update operating manuals and policies and procedures
• Update and Maintain employee personnel records
• Enhance job satisfaction by resolving issues promptly, applying for new perks and benefits, and organizing team-building activities
• Maintain employee and workplace privacy
• Organize and supervise office activities (events, space expansions, etc)

Requirements:

• Bachelor’s degree in human services, special education, business administration or equivalent, preferred.
• 2-5 years of professional experience as CCS, Support Planner or Program Manager
• Ability to build and maintain positive relationships with colleagues
• Excellent organizational skills, with an ability to prioritize important projects
• Strong phone, email, and in-person communication skills
• Experience in conflict resolution, disciplinary processes, or workplace investigations

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Lutherville-Timonium, MD 21093: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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