Job description
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Performs general office support functions and other tasks as directed, according to established processes, policies and schedules.
Responsibilities:
1. Greeting and routing internal and external customers by phone and in person. Assists with general inquiries from internal and external customers. Directs customers/patients as needed. May serve as first level for customer complaints.
2. Matching records against source documents to verify completeness and accuracy correcting typographical and other basic errors.
3. Performs basic scheduling of staff, facilities and/or patients. May collect insurance cards and make copies/inputs data in system. May collect any necessary copays.
4. Performs routine office duties including filing, faxing, and sorting/distributing mail. Performs routine clerical and typing tasks involved in processing form letters, requisitions, memoranda, reports and other office documents. Utilizing all software necessary to perform basic tasks for departments.
5. Preparing and maintaining routine office records. Entering data, resolving minor discrepancies by contacting appropriate personnel. Refers more complex issues to supervisor.
Other Information
Education Requirements:
- High School diploma or GED
- No licensure or certification required.
- Years of experience is not required
- Customer Focus makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate. Coachability Receptive to feedback, willing to learn and embraces continuous improvement
Job Details
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex Customer Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Evening Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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