Job description
JOB SUMMARY:
Manager will be tasked with overseeing every aspect of the patient admissions process to improve revenue, the quality of patient care and department support while managing admission department nurses and staff. Manager will work closely with nursing staff, patients and medical providers to make the admissions and transfer process more efficient. Promote intradepartmental communication and coordination. Assures adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2. Positively represents the organization and promotes Rimrock’s Mission to the community.
PERFORMANCE STANDARDS:
- Participate in recruiting, training, mentoring, coaching and management of new and current admissions/ staff, while enforcing policies and proper protocol
- Ensures patients are admitted in accordance with organizational policies and procedures
- Develops and achieves departmental goals and objectives by gathering patient, demographic, insurance and financial information
- Prepares budgets to enable Admissions department to meet financial goals, keeps track of expenditure and beds and enforces corrective action when necessary
- Manages bed availability and occupancy to maximize bed occupancy and patient traffic according to organizational and federal regulations and guidelines
- Reduces admissions conflicts and discrepancies by collaborating with providers and assigns beds according to priority
- Performs regular audits to ensure proper handling and accuracy of all patient data to ensure revenue for organization
- Communicates with patients, their families, proxies and admitting staff to ensure rules, regulations and procedures are followed
- Improves delivery of patient care by integrating admissions procedures with other care staff, including working with various departments
- Adheres to and upholds local, state, federal and CARF policies to protect the organization
- Continuously works to achieve organizational goals. Accepts ownership for actions and decisions, accomplishments and actively explores new opportunities on the job to enhance skills and knowledge
ORGANIZATIONAL COMPETENCIES:
- Accountability – Takes ownership for resolving problems, reaching goals, and serving patients, team, and organization. Accepts responsibility for own behavior. Assures that resources are allocated in accordance with the priorities of the strategic plan. Performs self-quality monitoring in order to develop and execute plans to meet established goals.
- Time Management – Maximizes the use of time and resources and effectively prioritizes tasks. Completes paperwork, evaluations, and other required documentation accurately and timely.
- Teamwork – Works cooperatively and capably with a wide variety of people. Actively promotes teamwork and information sharing within and across departments. Works in a spirit of teamwork and trust and maintains professional boundaries in working with others.
- Flexibility – Adapts rapidly to changing work demands and priorities.
- Confidentiality – Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to privacy, security, and confidentiality. Safeguards confidential information of patients, employees, and business operations
- Safety – Knows and understands emergency procedures and completes incident reports within 24 hours of event with detailed information.
- Communication – Consistently uses positive communication skills to promote effective interpersonal relationships. Provides timely and thorough follow-up with internal and external customers. Models professionalism by addressing others with appropriate actions, appearance, and communication. Models and promotes effective written and verbal communication.
- Customer Service – Supports the organization’s customer service initiative. Strives for service excellence by seeking challenges and turning them into opportunities. Anticipates and meets needs of patients while maintaining appropriate boundaries. Displays a friendly, helpful, and approachable demeanor. Obtains feedback from patients regarding their perceptions of the service provided to them and utilizes this information to improve service delivery.
- Respect – Establishes compassionate and supportive rapport with patients. Communicates tactfully and respectfully with patients, coworkers, and others.
- Quality Improvement – Assures that information is collected, organized, reported and used to improve the quality of systems and services. Recognizes and appropriately reports to supervisor areas within scope of responsibility that fall outside the quality parameters. Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.
EDUCATION/TRAINING:
- Bachelor’s Degree
- Minimum of 2-5 years management experience in a healthcare setting
- Thorough understanding of CARF standards
- Excellent multitasking and critical thinking skills
CERTIFICATE OR LICENSE: Not required but preferred.
SKILLS: Knowledge and understanding of current nursing theory and practice and ability to perform accordingly under the supervision of the Manager of Nursing and/or Medical Director; understanding of Rimrock’s policies related to patient care; knowledge of limitations in nursing practice and ability to request assistance of supervisor when needed; ability to establish appropriate rapport with chemically dependent patients; understanding of chemical dependency therapy process and ability to function as a member of an interdisciplinary treatment team. Computer skills and proficiency with Microsoft software including Word, Excel and Outlook.
PHYSICAL DEMANDS: Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus.
WORK ENVIRONMENT/JOB LOCATIONS: Involves everyday risk or discomfort requiring normal safety precautions in an office setting, meeting room and patient care areas. Work may involve mental and emotional stress. Some driving required. Will work primarily at Main Facility.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Required Skills
Required Experience
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