Advanced Help Desk Support Technician

Full Time
Fort Myers, FL 33919
Posted
Job description

Location: Information Systems

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Department: IS Information Technology Svcs

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Workdays/Nights: Days


9299 College Pkwy

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Shift: Shift 1

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7:00:00 AM to 3:30:00 PM


Fort Myers, FL 33919

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Work Type: Full Time

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Exempt: No


Job Summary

Summary:

Under general supervision, this position will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Team members will perform related work as required.

Job Requirements

Responsibilities:

Educational Requirements

Degree/Diploma Obtained
Program of Study
Required/
Preferred
and/or

High School Diploma or Equivalent
Required


Additional Requirements

Minimum of 1 year of formal education or college beyond high school required. A plus certification or MCSE/MCSA certification in place of college

Experience Requirements

Minimum Years Required
Area of Experience
Required/
Preferred
and/or

No Experience Required


Additional Requirements

Knowledge of basic computer skills and networking

State of Florida Licensure Requirements

Licenses
Required/
Preferred
and/or

Not Required


Certifications/Registration Requirements

Certificates/Registrations
Required/
Preferred
and/or

MCSE (Microsoft Certified Solutions Expert)
Preferred
or

MCSA (Microsoft Certified Solutions Associate)
Preferred


US:FL:Fort Myers

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