Job description
Location: Information Systems
Department: IS Information Technology Svcs
Workdays/Nights: Days
9299 College Pkwy
Shift: Shift 1
7:00:00 AM to 3:30:00 PM
Fort Myers, FL 33919
Work Type: Full Time
Exempt: No
Job Summary
Summary:
Under general supervision, this position will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Team members will perform related work as required.
Job Requirements
Responsibilities:
Educational Requirements
Preferred
Additional Requirements
Minimum of 1 year of formal education or college beyond high school required. A plus certification or MCSE/MCSA certification in place of college
Experience Requirements
Preferred
Additional Requirements
Knowledge of basic computer skills and networking
State of Florida Licensure Requirements
Preferred
Certifications/Registration Requirements
Preferred
US:FL:Fort Myers
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