Job description

Agent Services Coordinator

Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry’s best real estate agents. Locally, our company was also recognized as the #2 Best Large Employer Workplace in Sarasota in 2022!

Our office is based in Englewood, yet the office was damaged in hurricane Ian and we are operating temporarily from a location in Venice.

We are a company of high achievers, yet at Keller Williams we measure success by who you become even over what you achieve.

We feature state-of-the-art technology, education, and unmatched culture that is recognizable the moment you join. With industry-leading business consultants and an endless value proposition, Keller Williams is the place for agents looking to rapidly build and grow their real estate businesses.

We are looking for a Rockstar Agent Services Coordinator to join our leadership team in the Lakewood Ranch Market Center.

This dynamic individual will help achieve the Market Center’s goals of growth and retention by supporting the leadership team in delivering a "Massive Overwhelming Value Experience" to our real estate agent partners who join our office, and those who already work for us. Specifically, this role requires a people-orientated personality who can love on our associates yet who is still capable of being a taskmaster and juggling multiple projects and initiatives at once.

This individual implements and runs systems effectively and efficiently, to tend to our associates’ needs in such a way that they (the associates) are receiving a consistently high level of service from the office and stay connected with the office through frequent communication and interaction.

This individual possesses strong leadership skills, strong communication skills, is highly proficient with tech,nology and wants a career with trajectory, not simply a paycheck. They enjoy workinghigh-energyenergy, fast paced environment with high-achievingieving peers.

What will you do?

These are the standards a well-above-average performer will maintain or exceed:

- Greet Everyone with a smile –cheerfulrful

- Answer phones and direct calls accordingly

- Help to share Market Center Value Story

- Assist in providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Center

- Assist in New Agent 100-day transition plan. This plan ensures every hire has access to, understands, and implements the KW Value Tools necessary to launch or transition and then run their business without interruption- focused on business growth and productivity.

- Post on Market Center Social Media (Facebook, YouTube, eregularlybasis.

-Maintain Market Center Mailchimp email notifications to associates.

-Invite individual agents to training classeseventsevent they benefit them.

- Actively understand and assist theTeam Leader and staff in the achievement of the agent count growth goals.

- Develop drip campaigns to develop relationships with other co-op and new agent hires.

- Learn our internal software (the Command platform) and train on Command (CRM) technology to assist agents in using Command from contract to close.

- Actively participate in retention systems by communicating regularly with recent hires and associates.

- Assists in all aspects of Market Center event management (Training events, Bold, Masterminds, Career Nights, Social, etc.).

- Assist with communication systems including upcoming events, training and events calendars, phone rosters, and other KW Resources.

- Assist with the setup and coordination of training systems related to technology, with the Tech Coordinator.

- Coordinate and set up training room (run through checklist) for all training events.

- Uploaded recorded training videos to Market Center YouTube.

- Know, understand, communicate and route escalation points for associate tech support.

- Attend weekly calls with KWRI to learn new initiatives and build new information into the MC Tech Training Calendar.

- Other duties assigned as needed.

Knowledge/Skills:

- Positive attitude and servant leadership

- EXCELLENT Verbal and communication skills

- Neat, clean, and professional appearance

- High School Diploma Required, Degree or some college preferred.

- Social media skills

- Strong computer/technology skills are a MUST. This includes the ability to use MailChimp, Canva, and Publisher.

- Proficient in Microsoft Word, Excel, PowerPoiandnt, Gmail services

- Strong Social Media skills including Facebook and Instagram

- Proficient in working CRMs

- Technology Driven

- Education-based

The ideal candidate will need to have a relationship-based attitude. Someone who is an outcome-oriented, passionate, and people-oriented individual who operates with a high sense of urgency. Technology and training and/or prior Real Estate background is a huge plus.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• How do you define leadership?
• What would success look like to you in your next role?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person

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