Job description

AI Chatbot Design Specialist
Remote
100-125K+ Bonus + Full Benefits

Exciting opportunity to help develop virtual assistants and chat bots.

Client Support Technologies provides support and services for all IT Contact Center voice and data related needs. As an NLU specialist you will be responsible for optimizing our automated voice and messaging assistant (chatbot) for our internal customers. The role will provide ongoing NLU training on the chatbots to ensure improved intelligence and a frictionless user experience. This role will partner closely with both IT and HR contact center services with a collaborative development style and a focus on the user experience. The role will contribute to creating natural language processing systems focusing on conversational technology, dialogue systems and/or chatbot technology. The position will conduct ongoing analysis of chatbot performance to provide optimization recommendations that deliver and exceed our users KPIs.

This individual level contributor is primarily responsible for serving as a liaison between users and IT, defining business processes, and participating as a technical contributor on project teams.

Essential Responsibilities:

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
• Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements for process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
• Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain.
• Assists in the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.
• Supports the evolution of applications, systems, and/or processes to a desired future state by building and leveraging an up to date understanding of how current processes impact business operations for assigned domain(s).
• Maps current state against future state processes.
• Identifies the impact of requirements on upstream and downstream solution components.
• Provides recommendations to team or department leadership on how to integrate requirements with current systems and business processes for assigned domain(s).
• Identifies value gaps and opportunities for process enhancements or efficiencies.
• Supports solution design by researching how to help translate requirements into workable business solutions.
• Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.
• Supports the evaluation of third-party vendors as directed.
• Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.
• Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across assigned business domain(s).

Qualifications:

Minimum Qualifications:

• Bachelor's degree in Business Administration, Computer Science, CIS or related field and Minimum three (3) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications:

• Two (2) years experience working for a health care organization
• Two (2) years experience working for an IT organization
• One (1) year experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.
• One (1) year experience in workflow analysis, including the use of modeling software (e.g., Visio).
• One (1) year experience in business case analysis
• Two (2) years experience working on project or technical teams.
• Two (2) years work experience requiring the development of technical documents or presentations.
• One (1) year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above)
• Two (2) years consulting experience in hospital operations.
• Two (2) years consulting experience in clinical administration.
• Two (2) years consulting experience in health plan administration.

Must Have

• NLU/NLP experience, UX/UI design experience for chat bots/virtual assistants, chat bot optimization.
• CONVERSATION DESIGNER
• Design the conversations/interactions/personas
• Design the language nuances and localized knowledge packs
• Design the interaction patterns, training data, Entities
• Design the skill interaction patterns
• Define and run automated tests to test the bot with multiple variations of intents
• Design the API integration and regression testing framework.

Preferred Skills

• Machine learning

Job Type: Full-time

Pay: $100,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Best email address to reach you:

Experience:

• UX/UI design: 1 year (Preferred)
• chat bot /virtual assistants, chat bot optimization: 1 year (Preferred)
• health care organization: 1 year (Preferred)
• Machine learning: 1 year (Preferred)

License/Certification:

• NLU/NLP (Preferred)

Work Location: Remote

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