As an Airport Customer Service Representative, you will ensure a welcoming, safe, and efficient movement of airport customers including those with accessibility needs through SEA Airport while exemplifying and personifying the SEA Brand Values of Helpful, Discovery, Natural, Efficient, and Original.

• You will tend to customer needs throughout the airport including answering questions, wayfinding and navigating the airport, and other requested assistance.
• You will be a point of contact in the main terminal for internal and external stakeholders.
• You will utilize technology including Pads, phones, and 2-way radios to assist customers with the flySEA app, a language interpretation app, etc.
• You will provide communication and assistance to customers in the checkpoint lines.
• You will respond and provide guidance in emergency situations in the terminal such as medical situations, escalator outage, crowded ticket counter areas, and weather-related airport delays.
• You will assist and potentially lead evacuation and re-population of the airport in the event of a security breach.
• You will report unattended and suspicious items and activity to Port Police and Fire Department.

• Experienced – You have three (3) years’ experience in customer service.
• Educated – You possess a High School Diploma or GED equivalent.
• Desired – We hope you have an Associate degree, five (5) years’ customer service experience, and/or are bilingual
• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
• Customer Service Minded – You are skilled in effectively providing a high level of customer service to a variety of diverse customers in a fast-paced environment.
• Problem Solver – You have the ability to recognize issues, often before they arise, and act quickly to resolve them.
• Effective Communicator – You possess excellent written, verbal, and active listening skills and you have the ability to maintain confidentiality in sensitive matters.

• Work Schedule – Your normal work schedule will vary. This is a seven day a week and twenty-four hour a day facility. You may be required to work any and all assigned shifts, including weekends and holidays. You may be required to work during emergencies.
• Work Environment – You will generally work indoors while standing and walking for long periods of time.
• Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
• COVID-19 Vaccination Requirement – Effective, November 15, 2021, the Port of Seattle will require that at the time of hire, and as a condition of employment, the successful candidate will be able to provide proof of their full COVID-19 vaccination status, as part of the hiring process. This is a condition of employment for all positions at the Port of Seattle. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Prior to employment, candidates may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
• Overtime Eligible – You are eligible for overtime pay in this role.
• Safety Requirements – You will be required to comply with all work rules, safety, and Personal Protective Equipment (PPE) requirements.
• Security Requirements – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.

• Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.
• Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
• Holidays – More than ten days per year to celebrate with family and friends away from work.
• Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
• Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work from home.
• Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.
• Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
• Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.
• Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
• Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

**Please note if your position is represented by a union, please reference your “Collective Bargaining Agreement” or call your Union Representative for specific information related to benefits and eligibility, as they may differ from the above.**