Position Description:

Summary

The Manager, IT AMS will oversee the management of our organization's applications and how they are used by the business channels. This role requires knowledge of the business channel(s) and how they utilize the applications as well as the loan origination process. Additionally, the IT AMS (Application Management Services) Manager will mentor team members who are responsible for ensuring the reliability, cost, and efficiency of our applications.

Essential Job Functions may include:

• Manage and maintain the organization's applications, ensuring their reliability, security, and efficiency.
• Lead a team of AMS Analysts, providing direction, guidance, and support as needed.
• Identify, interact and provide high level of service with internal and external customer ensuring needs are being met.
• Establish appropriate project and task management practices to ensure effective operations and delivery of desired results.
• Review and analyze monthly application scorecards for accuracy, providing coaching as needed.
• Monitor application performance and make recommendations for improvements as needed.
• Report across levels of leadership in and outside of IT.
• Review Major Incident communications to ensure they follow the AMS standards.
• Track and understand costs to run applications, platforms, and services.
• Learn and understand application logging.
• Maintain regular and punctual attendance.

Requirements:

• Desire to learn technologies used to create and support applications.
• Ability to ask questions and learn from mistakes.
• Driven to find answers and solutions.

Requirements:

• Desire to learn technologies used to create and support applications.
• Ability to ask questions and learn from mistakes.
• Driven to find answers and solutions.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience:

• High School Diploma, or equivalent.
• Bachelor’s degree or equivalent experience.

Licensing/Certification/Registration:

This position does not require professional licensing, certification or registration.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Personal/Organizational Contacts:

Regular and substantial contact with others. Contacts usually involve discussions related to policies and programs. Handles sensitive, complex, and/or confidential information.

Customer Service Relationships:

Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.

Work Complexity:

Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.

Independent Judgement/Problem Solving:

Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor. Strategic issues are referred to supervisor.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Employment Opportunity

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.