Job description
About Lively
Lively set out to raise the bar on benefit solutions, because we believe no one should have to sacrifice personal wellness for financial wellness. While traditional benefits focus more on transactions and less on the humans using them, Lively harnesses user-centric design and innovative technology to deliver an effortless experience for employers and account holders alike. Our modern HSA is consistently top-rated, and we have since expanded our offerings to provide a full suite of other benefits and services for companies, consumers, and financial institutions.
Lively is a remote-first company, headquartered in San Francisco with employees across the US. Come join us and help make getting the value out of your benefits as simple as it should be.
About the Role
We are looking for an Application Support Engineer to join our team! As an integral member of the team, you will provide application support to our Customer Success, Member Support, and Engineering teams as we grow to build a sophisticated next-generation financial services and benefits platform.
Our customers trust us with a lot: integrating seamlessly across financial institutions, tracking funds and balances, helping with their healthcare decisions, and keeping their data extremely secure. In order to take on this mission, we're building our applications on a solid web stack based on React, Node.js/Typescript, and Postgres. We are looking for someone that has a strong empathy for the customer and wants to provide the best product support experience possible. You like to experience the thrill of chasing down product issues and not be afraid to comb through log files or dive into code to get to the heart of the problem.
Responsibilities
- Build effective working partnerships with Engineering, Customer Success, and Member Support
- Become a subject matter expert on our application and code base
- Provide direct support to the Member Support and Customer Success teams for day-to-day issues
- Provide Level 1 issue triage
- Write complex database queries in SQL
- Troubleshoot application production issues through logs, inspect databases and code files, and work with the Engineering team to resolve bugs
- Document issues with repeatable steps, quantify scope and impact, and provide recommendations to improve products in the product roadmap
- Help build up documentation on supporting products
- Continuously improve Application Support processes to improve diagnosis and resolution speed
Skills & Experience
- 1+ years of experience in application support or a similar role
- Degree in CS or bootcamp experience
- Excellent SQL knowledge, including running complex queries
- Experience with web development
- Experience in providing web applications support
- Excellent verbal and written communication skills
Applicants must be currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future.
The base salary range listed for this position is inclusive of all U.S. States and Washington D.C. Actual pay will depend on the candidate's location and experience.
We encourage you to apply even if you do not meet all of the qualifications, but feel you would be a good fit for the position. However, you must be located in the United States.
Benefits & Perks
We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage. An HSA with employer contribution, FSA, paid parental leave, medical travel benefits, a 401k plan, flexible vacation policy and more!
At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood!
Lively Inc. participates in the E-Verify program. Learn more about E-Verify here:
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
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