Area Trainer - Fueling

• 2311045

Create employee competence and confidence to support safe operations The Station Trainer is responsible for delivering training in accordance with Swissport SOPs; monitor and evaluate employee performance; while ensuring company and customer service standards are met to support the way forward for the US and Training. This role will reside in a matrixed organization receiving day to day functional direction from the Station Training Manager / Regional Training Manager and operational direction from station GMs.

• Partner with Station Training Manager / Regional Training Manager and HR team to plan for new hire and recurrent training needs
• Deliver initial & recurrent training in accordance with global and local standards
• Serve as a training generalist for all lines of business
• Serve as a training specialist for designated functional / technical training Monitors training compliance
• Partners with Station Training Manager / Regional Training Manager and operations to schedule recurrent training for all employees
• Partners with Station Training Manager / Regional Training Manager and operations to coordinate release of new hires to coaches for a smooth transition to join the operation
• Coordinates hire and recurrent practical assessment process
• Maintain electronic (Intelex) and paper, training files/records of all employees with compliance to Airport Authority rules and regulation
• Prepare and distribute training aids such as instructional material, hand-outs, evaluation forms, and visual aids; sets up audio-visual equipment
• Support internal and external audit process
• Collaborate with Design and Develop team to establish or enhance training programs as per standards
• Prepare examinations and progress reports for initial and recurrent training programs
• Monitor and evaluate performance of all employees
• Knowledge and understanding of the current collective agreement
• Conduct carrier training as appropriate
• Performs related duties as assigned

• High School Diploma or equivalent
• Minimum of three years Airport Ramp, Cargo Warehouse, and/or Fueling operational experience as pertains to the role
• Minimum of 1 year classroom instruction experience or 3 years On the Job (OJT/C) training or coaching experience
• Ability to manage by influence and not authority
• Be able to pass security clearance (criminal background check)
• Possess a valid driver’s license
• Experience in leveraging strong communication skills to influence without authority to achieve a common goal
• Computer systems: Microsoft Office (Word, Excel, PowerPoint, Microsoft Access) and graphic programs highly recommended
• Excellent verbal and written communication skills
• Excellent organizational skills, professionalism and autonomy
• Customer service oriented
• Sense of leadership, diplomacy and team spirit
• Flexible to work various shifts (days, evenings, nights, weekends and holidays

Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”