Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships, and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Responsible for the day-to-day servicing of the Association's clients and homeowners by providing exceptional service through project management and operational oversight for this major corporation. Through effective multi-tasking, the Manager is responsible for employee development within the overall staffing needs of the operations as well as prompt communications to the board (and owners) on necessary topics and issues through established procedures of FirstService and the Association. It also includes maintaining constructive relationships with the Boards and/or ensuring the continuity and profitability of the relationship between FirstService and the Boards.

Pay: $ 64K/year * Full Benefits* Location: South Las Vegas * Residential Community*

Schedule: Monday- Friday Day schedule *(Occ. OT)

Job Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Assist all walk-in homeowners and refer them to the Community Manager, when necessary.
• Serves as the second point of contact for the Management Company and board as it relates to all aspects of the association.
• Work proactively to limit complaints and issues, but if problems arise work promptly to mediate and resolve with applicable parties.
• Assist in the long-term planning of the association by bringing forward ideas, recommendations, and best practices to the board for consideration.
• Works directly with the Board President, alongside the GM, to ensure the Board is kept current in association operations and serves as a liaison for communication needs between the board and owners.
  • Creates and distributes board packets for the board and executive meetings by the Friday before a scheduled meeting. Attend all Board meetings, where necessary.
  • Monitors the unit count to ensure proper areas are being assessed with the appropriate fees.
  • Updates and monitors the user count reports, including the email authorization list. Assist with establishing an annual calendar indicating all association activity.
  • Assists in the coordination of information and communication with the master association, country club, and other sub-associations for synergy.
• Assists with actively monitoring all financial aspects of the association, alongside the GM.
  • Submits and approves invoices, check requests, etc. for association vendors on a weekly basis for board approval.
  • Submits monthly reports for cash transactions as it relates to the point of sale system. Cash deposits are done weekly as assigned.
  • Reviews monthly financial statements and submits necessary reports to the Board and finance committee on operational influences.
  • Creates annual draft budget to submit to the finance committee for review and editing based on scheduled budget workshops.
  • Oversees the reserve study process to ensure necessary components are included and updated correctly.
• Assists with the oversight of Compliance to ensure consistency for compliance needs, alongside the GM.
  • Monitors compliance inspections through periodic community drives, review of minutes, running of reports, and communication with the compliance team.
  • Monitors the aesthetic guidelines process, approvals, and variances as handled by the committee to ensure consistent standards are maintained.
  • Ensures the community variance map is maintained for easy tracking of unique circumstances throughout the community.
• Responsible for the proper and effective use of the various association forms of communication, including the website, emails, Facebook, and printed materials.
  • Ensures that information from all applicable groups on upcoming events, programs, and meetings is received for the creation of the association's newsletter and updating of the website.
  • Ensures all flyers around the Clubhouse facility are current and updated on a regular basis to keep owners informed.
  • Ensure the website is maintained by managers with event registration and the most current information is always being posted and updated for pages with an emphasis on the calendar.
  • Responsible for the association-specific emails to be created and sent out as needed based on business and events occurring within the community.
  • Provide mailing lists and electronic lists as needed for the distribution of the community newsletter, mailings, etc. for the association.
    
• Assist with onsite HR-related matters, alongside GM, to comply with the necessary procedures and laws with the full support of the HR department.
  • Assists in the hiring and training process of all employees for verification of proper procedures and consistent standards to meet the expectations of the association.
  • Monitors, verifies, and submits payroll, accordingly, including reconciliation for financial purposes.
• Attend training as required.

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks, and other related duties as assigned.

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• College Degree; Management of 5+ employees for at least 2 years
• NRED full Community Manager License
• Five or more years of professional experience with Common Interest Communities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• CPR and AED Red Cross certification
• Potentially depending on staffing: certified pool operator
• Strong communication, organizational, administrative, customer service, and interpersonal skills with working knowledge of software programs.
• Excellent mathematic and computer skills is required
• Must be able to acquire and maintain current knowledge of the state statutes, association CC&Rs, and Rules and Regulations.
• Must be able and willing to work a variety of hours in order to meet the requirements of the position, including evenings, weekends, and holidays.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the initial functions.

• Position involves sitting, standing, and/or movement throughout the day. Must be able to transport yourself not only around the office but also around the Community Association.
• Duties of maintaining files and records will involve stooping, bending, lifting, and grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs. This type of activity may occur several times throughout the day.

WORKING CONDITIONS

• Performance of duties may require employees to be both inside and outside. The inside temperature will be controlled, and the use of fluorescent lighting will exist. Outside may require the employee to be exposed to the elements, which may include wind, rain, cold, snow, and extreme heat.
• Must be able to drive a car and possess a valid driver's license.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. The schedule is subject to change based on business needs.

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