Job description

Outline:

This fast paced, hybrid first response assistance coordinatorrole offers varied shift work times and days of the weeks. With customer call satisfaction a top priority, this position is perfect for those who enjoy being of service in a high energy work role.

Benefits as the Assistance Coordinator:

• Private Health Insurance
• Paid sick leave (10 days per year)
• Public transport and bike to work scheme (The company pays and then employee pays back throughout the year interest free)
• Christmas savings program (You put money in each pay period and then you get the money you have saved beginning of December easy way to save for Christmas presents)
• Staff Christmas Party
• Company Social Activities & Outings
• Hybrid Role: x2 Days in the office, x3 days WFH (Upon successful completion of x6 week training)

Role and Responsibilities:

• Answer all auto, property and medical assistance calls
• Provide customers with all applicable data and services
• Ensure that contractors and recovery agents have been notified
• Follow up on assistance cases to facilitate customer satisfaction
• Confirm all final details with recovery agents before closing files
• Enter customer information onto database during calls
• Keep Team Leader aware of any challenging issues

Essential Skills, Experience and Qualifications:

• Leaving certificate of general education
• Previous experience working in a fast paced environment
• A passion for providing customer satisfaction
• Ability to micromanage separate files and details
• Pleasant phone etiquette and patience
• Proficient in typing
• PC skillset
• Excellent geography awareness

Job Types: Full-time, Permanent

Salary: €25,000.00 per year

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Company pension
• Free or subsidised travel
• On-site parking
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Reference ID: assistance-coordinator-115042411

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