Job description
Permanent TSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.
The Assistant Manager is responsible for the performance and daily supervision of the assigned team of agents/administrators. The successful candidate will join the Group Operations management team as an Assistant Manager in Mortgage Operations. You will be expected to assist in the delivery of the departments business objectives of mortgage fulfilment; typically this will involve the following:
Responsibilities:
- Meet Team performance targets and Key Performance Indicators (KPI¿s).
- Effectively supervise all Team members on a daily basis to maintain overall operational performance standards.
- Produces relevant and timely MI to report on performance against objectives as well as key trends.
- Reports and updates as and when required by telephone conference and face to face meetings.
Requirements:
- High level of knowledge of Mortgage product, processes and systems. In particular the SMART system
- Be self-motivated, with the ability to work on own initiative and in a fast moving environment
- Regulatory knowledge.
- Knowledge of CCMA, CPC and MCC and how these apply to our day to day interaction with customers.
This is a Permanent role based in Permanent TSB's Dublin, St Stephen's Green
Is this you?
Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
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