Job description

Reports to

• Area Manager and Store Manager

Job Purpose

Contributes to Smoothie King’s success by assisting the Store Manager in leading the team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The Assistant Manager is involved in all areas of store operations which include:

• Building, developing and leading of the team
• Ensuring an exceptional Guest experience
• Providing a high quality product
• Maximizing sales performance
• Driving profitability while maintaining a fun and welcoming atmosphere

Duties and Responsibilities

• Handles differences between Guests and Team Members without escalating the situation
• Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration
• Is considered a confidant and/or resource in a tough situation
• Has a high level of emotional intelligence and professional communication skills
• Encourages “Guest comes first attitude”
• Ability to communicate clearly and concisely both orally and written
• Ability to manage store operations independently
• Ability to manage effectively in a fast paced (high volume) environment
• Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains and spices without posing a direct threat to personal health and safety
• Ability to follow procedures and willingness to comply with dress code requirements
• Ability to keep the store clean and follow food safety regulations
• Ability to move boxes, weighing up to 55 lbs throughout the store
• Ability to position self to bend, reach and scoop through assigned shifts
• Ability to move product in refrigerator and freezer with temperatures ranging from 40 F to -10 F

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Quick service & fast food restaurant

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Charlotte, NC 28277: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Required)
• Customer service: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

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