Job description

About LIVELY: LIVELY is inspired by what we believe makes women sexy today; smart, healthy, active and outgoing. We are delivering bras and undies that blur the aesthetic lines of lingerie, active, and swim, taking the best elements of high-style and comfort from each category. We are establishing an entirely new category and POV of lingerie, a movement that we call Leisurée.

As an Assistant Store Manager at LIVELY, you play an integral role in building the foundation of our retail experience. You will help curate, coach, and lead a team of exceptional Supervisors, Keyholders, and Associates, and will promote the highest caliber of service for the team and your customers. Working with your Store Manager to own every aspect of store operations, you will champion a culture of communal ownership of the store’s success from the individual team members’ growth and performance to achieving the financial and operational goals of the store. As we grow, you will collaborate with your peers at our other store locations to continuously improve our LIVELY retail community, sharing best practices, growing moments, and new ideas with empathy, authenticity, and integrity.

What you’ll do

• Embody the LIVELY community ethos and communicate it to team members, outside partners and customers.

• Ensure your team provides warm, energetic, elevated and empathic service to everyone who enters your door.

• Recruit, hire and continuously train and develop an engaged and effective team. Collaborate with each team member to set and assess progress towards individual performance goals.

• Ensure brand consistency by following daily staffing standards, as well as operational and inventory management protocol.

• Manage all in-store operational protocol and visual standards.

• Step in as a full SM when needed i.e approve timecards, create schedules

Who you are

• A strong leader with several years’ experience supporting a team in any customer-service focused environment.
• A consummate team player with a solution oriented, hands-on approach and open and transparent communication style.

• A natural community organizer who loves to build partnerships with brand partners, ambassadors and neighborhood alliances.

• A flexible team member with a can-do attitude who thrives in the grey.

• Flexible schedule to meet the needs of the business (some holidays and evenings).

SPECIFIC KNOWLEDGE / SKILLS / ABILITIES:

Selling and Service Leadership

Maintains a strong floor presence to drive selling efforts, modeling service behaviors to ensure consistent adherence to service standards. Act as a leader and motivator to the sales team by modeling, training, and coaching selling behaviors. Maintains focus on driving sales, setting work pace and delivering on store goals.

Talent Development

Assembles a strong team that demonstrates consistent sales focus while keeping with the LIVELY ethos. Facilitates staff training and development by accurately assessing development needs of each team member. Provides consistent coaching to ensure continuous improvement to the skills of the team and recognizes effective selling and service behaviors.

Merchandising

Responsible for store operations procedures to include receiving, inventory management, back stock standards, and visual standards. Provide a welcoming shopping environment for the client ensuring the ongoing maintenance of the store to include fitting rooms, and all customer-facing areas, filling in product and recovering the floor as needed.

High Level Responsibilities:

• Working knowledge of scheduling and hours

• Working knowledge of managing Time and Attendance

• Maintaining Sales Plan documentation

• Acting Store Manager when Store Manager is out of the business

• Process payroll

• Customer escalations

• Employee conflicts

• Operational issues or concerns

Perks

• Medical, Dental, Vision and Life Insurance

• Employee Assistance Program

• 401K matching program

• Paid Vacation and Sick Time

• Generous employee discount and product perks

• Opportunities to grow with the brand

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Why LIVELY?
• Email Address:
• What is your work availability?

Work Location: One location

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