Parking Management Company is looking to hire a Assistant Valet Guest Service Manager. Do you enjoy interacting with the community and providing excellent customer service? Would you like to work for a well-established parking services company that values its employees? If so, please read on!

The Assistant Valet Guest Service Manager earns a competitive wage. We provide excellent perks, including bonus opportunities, participation in the Daily pay program, uniforms, and the chance meet and lead interesting people. Additionally, our full-time and salaried employees receive a great benefits package. If this sounds like the right opportunity in hospitality for you, apply today!

ASSISTANT VALET GUEST SERVICE MANAGER POSITION SUMMARY

The primary purpose of the Assistant Valet Guest Service Manager is to ensure associates provide the highest level of service to the management and guests of the assigned account. This includes hiring, training, and administering progressive discipline with staff members; establishing and maintaining relationships with associates/management of each account, managing revenue, payroll, and claims, as well as working shifts, including, but not limited to, proper key handling and safe/efficient parking and retrieval of vehicles, etc.

ESSENTIAL RESPONSIBILITIES FOR THE ASSISTANT VALET GUEST SERVICE MANAGER

• Provides guest service training to staff and upholds PMC guest service standards with all associates
• Manages/Supervises/coordinates valet team to ensure proper key handling, and safe, efficient parking / retrieval of vehicles; Constantly working to eliminate and reduce guest claims and associate on the job injuries
• Leads the site in multiple HR functions; including, but not limited to interviewing, hiring, and training of all associates
• Disciplines associates using the PMC progressive discipline policy (under supervision of the Account Manager)
• Ensure associates are compliant on all onboarding tasks, as well as properly trained/certified before working their first shift
• Identify, coaches, and trains associates using PMC resources and tools
• Maintains a work friendly atmosphere and a team environment
• Maintains a strong level of communication with associates and clients
• Anticipates client needs and resolves customer issues proactively and in a timely manner
• Weekly review of associate timecard punches claimed tips, minimum wage make-up/discrepancies, and vehicle counts. Follows up with associates and correctly submit by established deadline.
• Assisting in Management of revenue for account(s), including setting up reporting and PMC Revenue SOP capabilities for each shift
• Ensures associates maintain high levels of customer service, while having a uniformed, professional appearance, and following company service standards procedures
• Being prepared for on-call problem solving 24/7
• Other duties as assigned by the Account Manager

QUALIFICATIONS FOR THE ASSISTANT VALET GUEST SERVICE MANAGER

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• Ability to use Windows and Office products, assigned company related technology products. Ability to learn and train associates on new technology as it is acquired.

Certificates and Licenses

• Valid driver license and reliable transportation required. Must maintain an acceptable motor vehicle record (no more than 3 moving violations within a 3-year period). Must maintain a clean background check. Must be able to drive a manual/stick shift automobile. No special certifications required.

Education/Experience

• High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred.

Supervisory Responsibilities

• Directly supervises up to 50 associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment

• The work environment characteristics described are representative of those some associate encounters while performing the essential functions of this job. While performing the duties of this job, associates are being regularly exposed to outdoor weather conditions; extreme cold and extreme heat. Associates are frequently exposed to wet or humid conditions. The work environment can be noisy and will be surrounded by moving vehicles driven by employees and the public.

Physical Demands

• The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. Associates must be able to lift to 50lbs as needed.
• While performing the duties of this job, an associate is regularly required to stand for up to 8 hours at a time and be physically able to run or moderately jog to and from vehicles and parking areas multiple times during a shift. The ability to quickly get in and out of many different types and sizes of vehicles during a shift is required. Associates are required to verbally communicate, as well as being able to hear clearly in often noisy and busy areas

WORK SCHEDULE

Whether you are looking for full-time, part-time, or seasonal work, we have you covered! We are open 24 hours per day and 7 days per week, so we can work around your schedule to find the shift that works best for you! This position is perfect for someone who is retired, semi-retired, a stay-at-home parent, or a college student.

Ready to Join the Parking Management Company Team?

If you feel that you would be right for this job in hospitality, please fill out our quick company mobile-friendly application. We look forward to hearing from you!

Who is Parking Management Company (PMC)?

PMC is one of the fastest-growing companies in the hospitality industry, and our valet parking services extend to 5-star hotels, resorts, hospitals, restaurants, and special events. We have operations cost to cost across the United States. We are in over 35 states and 100+ cities. Our mission is to develop long-standing relationships with our clients by maintaining the highest standard of customer service.

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For more information about PMC and our open positions, please visit JoinPMC.com and ParkingMgt.com