Job description

Location- Cork, Ireland (relocation assistance for those outside Ireland)

We are seeking the following languages for our Medical Information team, combined with Fluent English:

• Native-level French and Dutch.

The role of the Associate Medical Information is to support Medical Information Services in Europe.

Responsibilities:

• Responding professionally to medical/pharmaceutical inquiries from Health Care Providers (HCPs), patients, and other customers.
• Document all customer interactions in the appropriate computer system.

The Medical Information (MI) organization combines scientific knowledge and communication expertise to organize and deliver relevant medical communications that are relevant to customers and enhance patient care.

Medical information provides answers to unsolicited medical requests from customers, careful listening to customer needs and adequate responses to customer inquiries is associated with a positive customer experience.

Further Responsibilities:

• Handle calls requesting product information from HCPs and other customers.
• Identify queries containing either adverse events or product quality complaints and handle these in accordance with the appropriate operating procedures.
• Accurately record all medical communication transactions into the medical information database.
• Support the Medical Information organization with the maintenance of the knowledge database.
• Other duties and special projects that are assigned by management (experience related).
• Ensure optimal customer satisfaction.

Minimum Qualification Requirements:

• Bachelor’s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience.
• Sound background to understand national health care systems and organizational hierarchies.
• Excellent active listening skills with effective verbal skills to respond to customers in a rational and empathetic manner.
• Able to work under pressure, juggling short deadlines, multiple priorities, and concern for maintaining standards.
• Effective prioritization showing the ability to be flexible whilst meeting customer needs and managing their expectations.
• Experience with software packages such as Word, Excel, and Outlook.

Fluent English plus native-level proficiency in French and Dutch.

Job Types: Full-time, Permanent

Salary: €35,000.00-€40,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

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