Job description

WBGMC Service Advisor – May 2023

Full Time Automotive Service Advisor

Wallingford Buick GMC (WBGMC) founded in 1914, has remained one of the areas highest volume Buick and GMC dealers by providing consistently excellent customer service and maintaining the respect of our community for over 108 years. We currently have an opportunity for an enthusiastic, motivated individual to lead our technicians and join our experienced service team. Looking for a career that will grow with you into the future? Our state of the art dealership is EBE compliant, GM EV certified and uniquely positioned to capitalize on the future of EV sales and service. We will invest in your success and will provide ongoing training and educational opportunities, as well as potentially life changing financial incentives. This is an exceptional opportunity to join one of the nation’s oldest and most successful family-owned dealerships.

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. The Service Advisor influences the volume of service business and plays an integral role in the customer experience, responsible for greeting customers, determining vehicle repairs and relevant costs, selling and scheduling services to be performed. The Service Advisor is the dealership's first-line customer relations and service sales representative.

Responsibilities:

• Communication, customer service and sales.
• Greet each customer in a prompt, courteous manner. Acknowledge customers who are waiting in line and let them know that they will be helped soon.
• Works with customer and technician to identify required maintenance.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer. Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus.
• Ensure that all Repair Orders are accounted for.
• Other duties as assigned.

Benefits:

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Paid Training
• Family owned and operated
• Long term job security

Pre-Qualifications:

• Excellent communication skills
• Must have valid driver's license and have and maintain an acceptable, safe driving record
• Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance and conduct
• High School Diploma or equivalent
• Satisfactory work experience in automotive setting

Environment/Physical Demands:

• May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Responsibilities may include inspection of customer vehicles, frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers and employees from various departments in the dealership.

Compensation range:

$60,000 - $75,000 depending on experience

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• Day shift

Ability to commute/relocate:

• Wallingford, CT 06492: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.