Job description

• B2B CS Jewellery Watches & Accessories with French C2 level

Location: Dublin, Ireland

Industry: Fashion & Luxury

Accountabilities:

· Manage sales and purchase orders from customers and/or Affiliates throughout the whole downstream supply chain flow, for the French language market

· Coordinate logistics and shipping to Region of competence according to incoterms and in line with existing KPIs

· Coordinate operational activities for assigned markets verifying progress; when obstacles arise intervene/escalate within agreed deadlines and commercial requirements

· Reply to the inquiries from customers/Sales Managers (order management, stock availability, shipping status, credit issues, mis-shipments) within 48 hrs. from their receipt and keep track of them

· Ensure Channel Inventory awareness & reaction (stock availability, delivery process) by co-operating with Distribution Planning towards full order stock allocation

· Work closely with Credit Risk, F&A, and Sales Managers for credit limit issues

· Follow-up on open cases in line with the approved schedule (outbound campaign-based approach)

· Ensure inter-departmental cooperation

Qualifications

· Fluent English+ French

· Customer Support experience - in specific for the French language market

· MS Office – especially Excel

· Knowledge of SAP

Job Types: Full-time, Permanent

Salary: €30,000.00-€36,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• County Kildare: reliably commute or plan to relocate before starting work (required)

Reference ID: D.B.

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