Since opening our doors in 1926, Seacoast Bank has embraced a visionary approach to the future while remaining true to our local roots and family values. Based in Stuart, we are one of the largest publicly traded banks headquartered in Florida.

We believe that our greatest assets will always be our people — local bankers who are knowledgeable about the communities we serve and dedicated to providing an exceptional customer experience.

We offer exciting and challenging opportunities in an environment that supports diversity, enabling associates across the organization a greater sense of empowerment to create change for the better. This is evident in our American Banker “Best Banks to Work For” and “Best Places to Work for LGBT Equality” by the Human Rights Campaign designations.

JOB SUMMARY:

A Banking Center Manager is responsible for developing and implementing strategies focused on branch profitability and performance. Additionally, the position is expected to lead and develop the branch team, and is responsible for maximizing branch performance. Consistently gains the confidence and trust of others through honesty, integrity, and authenticity.

QUALIFICATIONS:

• High School Diploma or equivalent required.
• College degree or 7+ years in retail sales and/or financial services experience preferred.
• Proficient in all consumer lending products and maintain an active NMLS registration status.
• Exceptional oral, written, and interpersonal communication skills in English and Spanish preferred.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
• Able to proactively lead, manage, motivate and coach associates to produce desired results.
• 2+ years Consumer Lending experience required.
• 2+ years Business Development experience preferred.
• Have intermediate knowledge of external business development skills.
• 4+ years of previous supervisory experience required.

ESSENTIAL JOB FUNCTIONS:

Leadership

• Assess and coach branch team while providing constructive feedback to increase overall effectiveness and ensure accountability.
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.

• Responsible for all aspects of branch team regarding employment, training, scheduling, performance appraisals, salary changes, promotions, transfers, corrective action and termination.

• Drive engagement by creating and fostering an ongoing career development plan with branch team.
• Perform as primary liaison for complex, escalated situations.

• Fulfill talent management accountabilities including succession planning, attracting and retaining top talent, and continuously developing strong bench strength.

• Develop trusting & cooperative working relationships with customers and associates. Maintain a positive working environment by building team morale and providing ongoing recognition.

• Create brand awareness at community, charitable and civic events as a bank ambassador.
• Proactively seek continuing education opportunities to enhance leadership skills.
• Be highly proficient and lead Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
• Responsible for mentoring and training less experienced Branch Managers.
• Potential for additional supervisory responsibilities over an additional team.
• Potential for additional lending responsibilities regarding Small Business loans.

Performance Management

• Consistent execution of the Community Bank playbook to ensure overall success of the branch.
• Foster and drive activities leading to opportunities for consumer loan growth including but not limited to:
• Customer Educational Seminars
• Client Retention Calls
• New Client Prospecting
• Outbound Telephone Calling Efforts
• Networking Events
• Work with staff to foster true needs based customer conversations through Relationship Builder coaching and observations.
• Develop and maintain a mature Center of Influence (COI) base of community and business leaders, leveraging them to gain additional business through referrals.
• Develop and maintain partnerships with internal line of business leaders.
• Compile data and prepare various branch reports and other management reports as assigned.
• Able to balance business needs with customer requests while managing potential risk to the bank.

Operations

• Responsible for reviewing and adhering to branch operational procedures and controls while communicating updates to associates. Follows up on all audit deficiencies.
• Ensure all safety and security procedures are followed. Serves as the primary branch security contact and business continuity leader.
• Function in any capacity within the branch as needed up to and including Teller, Client Advisor and Teller Manager roles.
• Manage the branch budget including scorecards, branch profit, income and expenses.
• Implement strategies to improve revenue generation while managing costs.
• Ensure branch adherence to AML/BSA requirements, audit procedures, dual control, security, and all other regulated banking requirements.
• Responsible for facility management and branch security including but not limited to ATM, Drive-Thru, Branch Building, and Aesthetics.
• Responsible for the maintenance and testing of the Business Continuity Plans and Recovery Procedures for areas of responsibility. Ensures that issues identified through testing or Audit results are appropriately addressed and mitigated. Also responsible for conducting annual awareness training with team members to familiarize them with key information on response strategies and recovery action plans.

Business Development/Credit Acumen

• Ability to source Treasury Management solutions and services and small business lending needs.
• Responsible for a comprehensive understanding of all consumer products and services with a strong emphasis on consumer lending.
• Demonstrate an extensive knowledge of small business deposit and lending products and services.
• Ability to analyze and structure small business credit facilities to meet the needs of customers.

• Lead and/or play an active role in joint sales calls with line of business partners.

• Have a complete understanding of all consumer credit facilities including, but not limited to:

• Structuring proper terms and product based on customer need.
• Strong understanding of personal financial statements and tax returns to identify credit worthiness and identifying risk potential.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)