The Role

The incumbent is responsible for accurate taking of orders, fulfillment of orders and exhibiting above average guest relation skills when executing events.

Responsibilities

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Being knowledgeable of all menu items.
• Taking cocktail and food orders
• Accurately enter orders into the P.O.S. system
• Transferring food/cocktails to tray from hot and cold stations
• Serving guests in a timely fashion
• Providing attentive service at all times, removing soiled dishes after each course
• Offering dessert, coffee or after dinner drinks
• Maintaining cleanliness of all dining and service areas
• Helping restock all linen, china, silverware and glassware
• Restocking and refilling condiments, etc.
• Working with team to maintain high quality standards and deliver exceptional service consistently.
• Creating and maintaining a positive, energizing work environment.
• Maintaining a safe working conditions and ensuring safe work practices are followed to avoid accidents/injuries. Ensuring health and safety policies are adhered to at all times.
• Working with managers and other team members to support sales promotions.
• Maintaining a positive attitude toward work, colleagues and interface with guests in a congenial and polite manner.
• Being knowledgeable on the Company’s activities and various venues in order to recommend and/or upsell

Minimum Qualifications

• Must have a strong passion for exemplary customer service both internal and external
• Must have a can-do attitude
• Serve Safe Certificate
• RBS (Responsible Beverage Service) Certificate

Education and/or Experience

• Requires a minimum of one (1) year Food & Beverage experience in an upscale restaurant or high end resort
• Must have working knowledge of Micros Point of Sale system or similar program

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Must possess:

• Strength, stamina, and mobility to perform medium to heavy physical work over the course of an 8+ hour shift.
• Vision to read printed materials and a computer screen and to distinguish colors.
• Hearing and speech to communicate in person and over the telephone. English/Spanish bilingual preferred.
• Walk, climb and descend stairs and traverse over uneven surfaces frequently in operational areas to perform assigned tasks.
• Finger dexterity needed to access, enter, and retrieve data using a computer keyboard, calculator, and to operate tools and equipment.
• Ability to frequently bend, stoop, kneel, reach, and inspect.
• Ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds or heavier weights with assistance and/or the use of proper equipment.
• Ability to handle stressful situations with guests and/or staff.

Environmental Elements

• Work in both indoor and outdoor environments with moderate to loud noise levels.
• May work in controlled temperature conditions, cold and hot temperatures, or inclement weather conditions.
• Work near moving equipment and mechanical parts.
• Exposure to chemicals, mechanical and electrical hazards, and hazardous physical substances and fumes.
• Interact with individuals in interpreting and enforcing rules, policies, and procedures.

Working Conditions

• May be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.