Job description

Position Purpose:

Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage and parking guest vehicles as requested. Inform each guest about the room and features of the property.

Essential Functions:

· Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages weighing up to 125 lbs. onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift.

· Direct traffic in the parking area as needed and assist the guest in entering and leaving the front driveway. Always collect and accurately label keys belonging to the guest.

· Responsible for parking and retrieving guest vehicles within the driveway and valet lot and operating guest vehicles safely and responsibly.

· Escort customers to accommodations, visually inspect room and telephone any deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.

· Listen and respond to guest inquiries using in a positive and polite manner. Answer questions and offer assistance, giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.

· Organize and store luggage as necessary in a designated area.

· Read and match luggage tags, write claim tickets and detach portion to give to guest.

· Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

· Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner.

· Zip out Checkout packets, mail, packages, faxes, etc. to specific guest rooms.

· Clean carts and other equipment used in the department.

· Answer the Bell desk phone and provide information as needed.

· Other duties as assigned by the supervisor

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

· Ability to understand and follow written and or verbal instructions.

· Ability to effectively communicate verbally in English.

· Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

· Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

· Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 125 lbs. continuously throughout shift.

· Ability to stand, walk, run and/or sit and continuously perform essential job functions.

· Sufficient manual dexterity in one hand to be able to load and unload luggage.

· Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Physical Requirements:

Frequency Key:

Never: 0 hours; Rare: up to 1 hour; Occasional: 1-3 hours; Frequent: 3-6 Hours; Constant: 6-8 hours

Physical Activity Frequency

Sitting Rare

Walking Constant

Climbing Stairs Occasional

Crouching/Bending/Stooping Frequent

Reaching Frequent

Grasping Frequent

Pushing/Pulling Frequent

Hearing Constant

Talking Constant

Lifting/Carrying (# lbs.) Frequent - up to 125 lbs.

Qualification Standards:

Education:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

Experience:

No prior experience required. Prior guest service or other hospitality experience preferred.

Licenses or certificates:

Valid/current Florida driver's license and a proven safe and clean driving record is essential.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Job Type: Full-time

Pay: From $10.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Miramar Beach, FL 32550: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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