Concert Health

Concert Health is building America’s best behavioral health medical group. Through Collaborative Care, an evidence-based model for treating depression and anxiety in primary care settings, Concert makes it easy for primary care and women’s health physicians to deliver high-quality behavioral health care and improve clinical outcomes. Concert’s turnkey behavioral health services, which include an expert clinical team and a powerful technology platform, are available through partnerships with medical groups and health systems.

Concert Health is hiring for a Patient Engagement Advisor who is part of the larger Patient Connection team that interacts with patients to help enroll them into Concert Health’s Collaborative Care program. This role uses rapport building, active listening, and critical thinking to qualify patients and help guide them through the enrollment process. The Patient Engagement Advisor is a critical player in assisting patients to access high-quality care as well as meet company goals. This is a high call volume (inbound and outbound) position.

Responsibilities

• Perform daily outreach to prospective patients to enroll them with Concert Health
• Respond to inbound calls and voicemails with the highest level of proactivity and customer service
• Utilize a variety of electronic medical record software to enter notes and documentation of patient calls
• Explain medical benefits thoroughly to patients during the enrollment process
• Answer patient questions such as billing or rescheduling
• Participate in post-enrollment follow-up activities
• 60+ inbound & outbound calls per day

Qualifications

• 1+ year of experience in a sales or customer service position, healthcare experience preferred
• Bilingual (English/Spanish) required
• Understanding of electronic medical records software, Salesforce or Zendesk
• Proactive
• Empathetic
• Highly self-motivated.
• Collaborative Care experience a plus
• Direct patient care experience a plus
• Healthcare billing or revenue cycle operations a plus

Schedule

• Full - Time 40 hours/week fully remote position
• Monday - Friday - (any 8 hours 8 am - 6 pm) or Tuesday - Saturday - (any 8 hours 8 am - 6 pm)

What We Offer

• $19 - $21/hour based on experience and geographic location
• Fully remote work environment
• A supportive and inclusive culture
• Excellent benefits package
• 401K, paid holidays, 3 weeks of PTO, and paid sick time
• Technology and all the tools you need to succeed

Come As You Are - You Are Welcome Here

Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We are dedicated to providing a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Concert Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.

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