Job description

General knowledge of Company and department policies, procedures, rules, rates, and tariffs and customer programs. Typically possesses zero to three years experience resolving problems for customers and answering customer questions regarding Company programs, policies, and procedures. Under direct supervision, processes incoming orders. Receives, evaluates, and answers customer inquiries (phone or correspondence) in a timely manner. Works within established guidelines. Typically requires a high school education or equivalent and less than three years experience. Normally reports to the Customer Service Supervisor.

Day to Day responsibility:
Promote a safe working environment.

• Analyze and handle confidential information such as invoices and program applications, and validate accuracy of data and information provided.
• Research and analyze to resolve customer issues and provide solutions and recommendations by applying established policies and procedures for the energy efficiency programs.
• Process applications, complete multiple assignments simultaneously, including research of missing information, verifying account status, and making contact with internal / external customers.
• Gathers documents and researches data on assigned topics, using databases, files, spreadsheets, or other sources.
• Experience meeting performance metrics including productivity and quality.
• Uses skills and experience in addressing issues with minor to moderate impact.

Required Skills:

• Demonstrated ability to accurately research and analyze information to make sound decisions.
• Demonstrated ability to take initiative and accountability for the accuracy of information and for achieving results.
• Must demonstrate the ability to integrate work across relevant areas and manage risks and information appropriately.
• Must have strong oral and written communication skills, be customer focused to understand and appropriately respond to internal and external clients business needs, and interface effectively and/or collaborate with others.
• A combination of education, training and skills equivalent to those typically possessed by a high school graduate with 0-3 years of experience resolving customer issues by researching and analyzing information

Desired Skills:

• Experience working in a teleworking environment is highly preferred.
• Physical abilities required:

o Ability to lift up to 25 pounds, operate basic office machines: such as copier, fax, scanner, etc. and other duties assigned.
o Ability to stand for extended periods of time throughout the day, with some bending.

• Overtime may be required based on department needs.

Job Type: Contract

Salary: $17.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: On the road

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