100% Company Paid Health Insurance! - IRA Retirement Plan with matching! - Paid Vacation & Sick Days

Bonus Potential!

Sky Heating, AC, Plumbing & Electrical is a company that values customer satisfaction and aims to provide exceptional service to its clients. As the Call Center Manager, you will be responsible for overseeing our call center operations and ensuring that our customers receive the best service possible. Awarded “Best Heating Contractor to Work For” by the ACHR News - Sky Heating, AC, Plumbing & Electrical is the premier home service company in the Portland area with over 40 years of industry leading expertise. Career stability is never something you'll need to worry about! We truly care about our customers, our employees and our community. Through the years, we’ve donated and supported many local organizations, including Meals on Wheels, The Home Builders Foundation, Dash for Kids and many more. It is our privilege to play an active role in our community and do our part to promote not only better homes, but better lives for all. Due to rapid growth, we are looking to hire immediately! We have great advancement opportunities available!

Why Work for Us?

• 100% company paid health and vision insurance
• Paid Time Off! Six (6) paid Holidays and up to ten (10) days of PTO annually
• Individual Retirement Account (IRA) with full match up to 3%
• We are a Family Sensitive workplace and believe in balance
• Employee discount

Responsibilities:

• Analyzes staffing needs to ensure employees are best utilized during peak and slow times.
• Proactively generates new business through Contact Center sales activities
• Manage and oversee all aspects of the call center, including staff management, performance, and daily operations
• Develop and implement strategies to improve call center efficiency, productivity, and customer service
• Monitor and analyze call center metrics to identify trends and areas for improvement
• Train, coach, and mentor staff to ensure they meet performance targets and deliver high-quality customer service
• Create and implement call center policies and procedures to improve the customer experience and increase efficiency
• Manage and resolve customer complaints and escalations in a timely and professional manner
• Collaborate with other departments to ensure seamless operations and customer service delivery
• Keep up-to-date with industry trends and best practices to continuously improve call center operations

Requirements:

• Bachelor’s degree in Business Administration or related field (preferred but not required)
• 5+ years of experience in call center management
• Excellent leadership, communication, and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced and dynamic environment
• Proficient in Microsoft Office and call center software
• Experience with customer service management software such as Service Titan is a plus

Pay: Between $55k-$65k annually plus bonus DOE

Please Submit a Copy of Your Resume for Consideration

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