Job Title: Call Center Nurse (Hybrid)

Location: Columbia, SC

Company Overview:

Cooperative Health has been serving the midlands area since 1981. We are South Carolina’s largest and most cost-effective community health center system and we are hiring! We are looking for people who are passionate about providing accessible, high quality, compassionate healthcare in the Spirit of the Good Samaritan.

Description:

The Call Center Nurse will provide professional nursing screenings and/or nursing assessments, prioritize treatments according to the urgency of need, and initiate medical care to patients calling the Call Center based upon protocols established and reviewed by the Clinical Administration.

Essential Job Functions

• Interviews patient and/or family to obtain medical histories and to make an accurate assessment
• Assigns a triage priority based on observations and available information
• Initiates diagnostic and therapeutic measures as indicated by standing protocols · Contacts the patient’s primary care home for crisis intervention if appropriate
• Communicates and acts as liaison with patients, family, and health professionals in a manner that respects confidentiality and dignity
• Charts/documents concisely and descriptively on patient progress
• Performs other duties as assigned.

Education & Experience:

• Graduate of an accredited school of nursing, with an Associate’s degree, preferred
• Current state license as a registered nurse or licensed practical nurse in the state of South Carolina
• Minimum of one year of experience in family medicine (preferred), internal medicine, or pediatrics.
• Internet connection (Wi-Fi or Ethernet) is required.

Equipment will be provided.

Competencies:

• Ability to embody the mission and vision of Cooperative Health.
• Excellent written and verbal communication and problem-solving skills.
• Ability to communicate with people from a variety of socioeconomic and cultural backgrounds.
• Ability to prioritize, organize and carry out work assignments independently and efficiently.
• Ability to maintain appropriate degree of confidentiality.
• Proficient in use of computer programs including Word, Excel, PowerPoint

COVID-19 Vaccination Requirement Statement

Cooperative Health falls under Centers for Medicare and Medicaid (CMS) guidelines related to COVID-19 Vaccinations which will require employees to be fully vaccinated

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work.

Cooperative Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cooperative Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.