Call Center Representative

Full Time
Charlotte, NC
$13 an hour
Posted Just posted
Job description

Catapult Fundraising is searching for dynamic, talented, and hardworking individuals like YOU, who possess exceptional professional phone etiquette, to join our team of Fundraising Specialists.

By joining Catapult's Fundraising family, you become part of something bigger than yourself. Our company is founded on building long-lasting relationships with our non-profit partners, assisting them in reaching their fundraising objectives.

Our Fundraising Specialists solicit donations on behalf of our non-profit partners via phone call. Some of our current clients include Miracle Flights, Special Olympics, and Honor Health Foundation, among others!

What sets us apart?

Our team members possess a passion for philanthropy and making a difference in people's lives. We also want to help individuals within our organization grow and achieve their full potential. We provide rewarding bonus structures and unlimited opportunities for growth, creating a happy, healthy, and fulfilling work environment for our team members.

What are the working hours?

We aim to offer flexibility to our Fundraising Specialists to work a schedule that suits their needs.

Our standard shift hours are Monday to Thursday from 3:00 pm to 6:00 pm PST and Sundays from 9:00 am to 2:00 pm PST. While we occasionally offer longer evening or morning shifts for extra hours, this is not guaranteed.

What is the salary?

We appreciate the hard work of our Fundraising Specialists, and we encourage individuals seeking a long-term position to apply!

Our starting pay is $13.00 per hour, with pay increases after 90 days, six months, and one year. After one year of employment, you will receive $15.00 per hour, along with accrued paid time off!

Knowledge, Skills, and Abilities:

Superior customer service skills, with a positive and enthusiastic attitude on every call Excellent communication skills A friendly and engaging phone presence The ability to stay calm and objective in a fast-paced environment Proficiency in using phone and computer systems A desire to help others and an understanding of the importance of non-profits in our society

Responsibilities:

Follow client-approved messaging for each campaign on every call Follow fundraising call structure (3-asks) on every call Connect emotionally with prospects, serving as an enthusiastic brand ambassador for the organization Make a compelling case for financial support on every call Maintain a professional appearance and meet dress code requirements Maintain a positive attitude and demeanor Have fun!

This position is ideal for:

Veterans Applicants with gaps in their resume or who have been out of the workforce for an extended period Individuals just entering or returning to the workforce with limited experience Applicants across all age ranges, including seniors

Please note that we do not hire in CA., NY., and FL., and we do not provide equipment for remote work. You will need your own computer (NO MACS OR CHROMEBOOKS), a headset with a microphone, and a strong internet connection.

At Catapult Fundraising, we take pride in being an equal opportunity employer.

Don't miss out on this fantastic opportunity! To be considered for the position you MUST Call Justin and leave a message at 702-703-1059, spelling out your first and last name when you call. We look forward to hearing from you!

Job Type: Part-time

Pay: $13.00 per hour

Benefits:

  • Flexible schedule
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Experience:

  • Call Center/Work from Home: 1 year (Required)

Work Location: In person

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