Call Center Supervisor

Full Time
San Juan, PR 00920
Posted
Job description
Supervisor's Responsibilities include, but are not limited to:
  • Analyze daily reporting to identify areas of opportunity and managing their day to day focus on coaching to these opportunities.
  • Manage the day-to-day activities of Agents/Representatives.
  • Effectively direct and utilize the site coaches to drive sales performance improvement within the site.
  • Coach and update Agents/Representatives via call calibrations, one on ones, huddles, team meetings, etc.
  • Drive high-performance sales, compliance and consumer experience standards and outcomes.
  • Recommend changes when necessary.
  • Assist in implementation of new processes.
  • Fully bilingual (English/Spanish)
  • Availability Monday to Saturday from 7:00AM to 7:00PM

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

#2233

High School
0-1 years

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