The Case Manager contributes to HIP's Mission by coordinating client care based on household strengths, identified needs, and barriers towards the goal of sustainable housing with solid community connections. Case Managers assist with professional services in a client-centered atmosphere offering full service and linkage to meet all expressed needs. Key outcomes include: ensuring eligibility for all funding and support recommendations by assisting the household in obtaining necessary documentation; assessing strengths, barriers, needs, and desires towards housing sustainability; identification of and coordination of care both internally at HIP and externally in the community to ensure needs and desires are met; accurate data collection and entry; developing collaborative S.M.AR.T. Goal plans with all essential staff; and supporting clients in all aspects of maintaining housing.

Who is HealthNet?

https://www.indyhealthnet.org/

HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay.

Evaluation of Performance: Performance will be evaluated based on achieving key outcomes described in this job description, including specific goals, deadlines, and other quality indicators; working effectively in a team environment; interacting positively with all partners; demonstrating excellent customer service; and working effectively and efficiently within required specifications, policies, and standards established by HealthNet and HIP.

Performance Metrics: Performance metrics for this position will be established annually based on: Meeting all deadlines associated with data collection and entry; accuracy, quality, and timeliness of work; collaboration with essential key partners and colleagues; attendance at meetings and events.

Key Expected Outcomes:

• Active participation in all mandatory meetings such as: All Staff, Employment and Training Team Meeting, Case Management Collaborative Meeting, Housing Committees, Case Conferencing, and Supervision
• Meet individually with all clients assigned to assist in collection of eligibility documentation.
• Conduct a bio pyscho-social assessment to understand client strengths, barriers, and needs towards obtaining and maintaining housing.
• Create a wrap-around, client driven Housing Plan inclusive of necessary partners both internally and in the community.
• Create SMART goals on Housing Plan and track performance outcomes.
• Meet with clients at least weekly to monitor Housing Plan goals.
• Conduct home visits to assess housing needs, build relationship with landlord, and to assess continued financial need.
• Connect clients to community partners such as social supports, faith-based communities, medical and mental health, community centers, and other places of interest as expressed by the client.
• Participate in bi-weekly supervision to case conference special client situations and professional development.
• Have weekly contact with clients, at a minimum, with all communication documented in HMIS; ensure accurate and timely documentation and data entry.
• Attend monthly meetings, scheduled events and outreach activities with referring agencies as appropriate.
• Apply a minimum of one health literacy method when communicating with patients/clients.
• Establish and promote positive communication among all team members of HIP to increase collaborations and reduce inefficiencies.
• Represent HIP in a professional manner at all times, providing courteous service to both internal and external partners and presenting a positive image of HIP so as to always act as an ambassador of HIP services.

Critical Skills, Knowledge, and Behaviors:

• Able to prioritize, organize tasks and time, and follow up. High detail orientation and accuracy. Performs responsibilities efficiently and timely (time management.)
• Demonstrates effective verbal, written, and interpersonal skills, in person and over the phone. Can effectively communicate and build relationships with a variety of individuals with diverse backgrounds, education, demographic, and economic levels and roles. Demonstrates strong active listening skills. Can operate effectively, and show respect, in a diverse environment.
• Able to assess and manage crisis situations in support of clients and staff.
• Able to read, interpret, and use forms and other visual instructions in order to perform required work.
• Able to juggle multiple requests and meet multiple deadlines. Can adjust to a changing environment.
• Able to identify and resolve conflict in a professional manner within the stated values of the organization.
• Demonstrates the ability to proactively take initiative and needs little supervision, but will readily engage in coaching to increase job development and skill
• Demonstrates ability to learn and become proficient on new applications, programs, etc.
• Demonstrates ability to set and meet goals, both project and individually.
• Able to identify needs of individuals and develop solutions to meet those needs. Demonstrates strong customer service orientation.
• Proactive in anticipating and altering plans due to potential roadblocks and barriers with processes or projects.

Education, Experience, Degrees, Licenses

• Master’s degree social service or relevant field
• Previous experience working with vulnerable populations preferred
• Computer proficient in Microsoft Office and internet
• Strong written and oral communication skills with ability to present to groups
• Professional appearance and manner
• Ability to work independently
• Ability to work effectively as part of a team
• Ability to work effectively with a diverse group of clients, staff and community members
• Ability to integrate new information into practice.
• Valid driver’s license required.

Work Environment and Physical Demands

• Must be able to work proficiently with computers and other office equipment
• Maintain expected work schedule of Monday through Friday 8 a.m. to 5 p.m. with possibility of extended hours to ensure timely reporting and client/staff safety.
• Must be able to travel for meetings throughout the community
• Must have reliable transportation. Drivers of privately-owned vehicles must have valid driver’s license and meet state required automobile insurance minimums. May be required to transport clients.
• Must be able to pass a background check consisting of National Sex Offender Registry, Criminal History and driving record.

EQUAL EMPLOYMENT OPPORTUNITY:

HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.