Job description
First Western Bank & Trust is currently looking to fill a full-time Cash Management Specialist position at our Minot, ND Main Bank location.
Our team offers great benefits including: paid vacation, holidays and sick leave; health and dental insurance; 401k with matching contributions; volunteer paid time off; banking benefits; and more!
This is a great opportunity for the right candidate!
The Cash Management Specialist directs and assists customers with online banking products and services in support of First Western Bank & Trust’s sales and service objectives while adhering to the bank’s culture of excellence in customer service to its patrons.
Essential Job Functions: Cash Management Specialist
Establish solid customer relationships through identifying needs, providing creative and best solutions for customers, and using cross-sell and referral opportunities- Provide support to customers and bank staff regarding electronic products and services
- Establish online customer accounts including entering data, assigning access permissions and performing account verification
- Ensure timely response and resolution of customer questions and issues in a timely, professional manner via telephone, email or in-person
- Perform maintenance to existing online accounts, re-setting passwords and making account changes as requested
- Meet with business customers to provide information on Cash Management services
- Assist in developing merchant services program
- Add, monitor and support Cash Management and Remote Deposit Capture customers
- Determine exposure limits and assign risk ratings for Cash Management ACH customers
- Assist with RSA token activation, lost tokens and customer contact regarding tokens
- Ensure customer compliance with online policies and procedures
- Performs daily reviews and monitoring of selected reports, logs and transaction data to verify transactions, track trends and detect/report unusual or suspicious activity
- Ensure compliance with banking laws, regulations and the Bank’s policies and procedures, including Bank Secrecy Act
- Maintain continuing education related to regulatory standards
Qualifications
Bachelor’s degree in accounting or business-related field; or equivalent work experience- Minimum two years banking experience
- Experience with online computer applications
First Western Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.
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