Job description

Job Type: Part-time

Salary: $14.00-$15.00 per hour

Benefits:

• 401(k) matching
• Paid sick time
• Paid time off

Home Instead in Frankfort, KY is looking for a positive, friendly Client Care Coordinator (CCC) who is passionate about helping others. Do you like to solve puzzles and find solutions to problems? This could be the job for you!

Core Value: At Home Instead we only have one core value, Love (v) or Love the verb, demonstrated by our eight key attributes: Patience, Kindness, Humbleness, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment.

Core Purpose: To Teach Others About Love (v)

The Client Care Coordinator is expected to perform a variety of duties in the coordination of service for clients.

• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/Care Professional introductions with every new client and with every new Care Professional.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Professionals, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients and family members.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Participate as needed in all Care Professional meetings
• Conduct Family Education sessions as needed
• Perform other functions deemed necessary
• All other duties as assigned

MINIMUM QUALIFICATIONS

• Associate degree preferred
• One-year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
• Must possess a valid driver’s license and car insurance.

Take advantage of this great opportunity, apply today!

WCSC Kentucky, LLC d/b/a Home Instead provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, national or ethnic origin, marital status and all other protected categories in accordance with applicable federal, state and local laws.​

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Home health: 1 year (Preferred)
• Senior care: 1 year (Preferred)

License/Certification:

• Driver's License and Valid Vehicle Insurance (Required)

Work Location: In person

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