• Job Type:Contract

Posted 4 days ago

Job Description:

Job Summary:

The Client Service Representative position requires a high level of client interaction in providing exceptional sales and service. Responsible for following established policies and procedures to resolve customer requests. Individuals at this level are expected to use some independence of thought but refer more complex transactions to other experts. The client Service Representative will identify cross-sell opportunities and make appropriate referrals. Provide assistance to Office Manager for operational and compliance tasks in the day-to-day operations of the office.

Responsibilities, Duties, and Accountabilities:

Sales & Service:

• Promote service excellence by modeling exceptional client service characteristics to retain and build existing relationships with clients.

• Meet and exceed sales and service goals and objectives.

• Respond to difficult or complex product and service inquiries from clients, team members, and business partners.

• Build internal and external relationships through exceptional problem-solving, ownership, and follow-through.

• Model exemplary client service behaviors

Internal Operations:

• The primary focus is on execution within defined parameters, with some expansion based on developing capabilities and or experiences, in partnership with more experienced staff.

• Ensure compliance with all Federal, State, and local laws as well as BPB&TC policies and procedures.

• Ensure accurate and timely processing of platform transactions.

• Assist in all office operations with platform and teller processing.

• Oversee all operations procedures pertaining to the ATM

• Other duties as required.

• 100% transactional

Qualifications:

• Degree preferred, not required

• 1+years experience in retail banking

• Superior client service skills

• Cross Selling Skills

• Strong communication skills oral and written

• Organization Skills

• Systems & Technical Knowledge including Microsoft Word, Excel, PowerPoint, and Access

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.