Job description

NRA Group, LLC is currently hiring a Client Services Coordinator for our Harrisburg office.

About us: NRA Group, LLC is a non-banking financial company that has been successfully providing extended business office, payment processing, revenue recovery services and credit bureau reporting to America's leading companies for over thirty years. Our organization provides our clients with top quality results, experienced leadership and advanced technologies. Our services enhance clients' operating performance through improvements in cash flow, reduced operating expenses and increased profitability.

NRA Group, LLC is an equal opportunity employer, and we do not discriminate on the basis of race, gender, age, national origin, religion, physical or mental disabilities, marital status, sexual orientation or any other unlawful basis.

Education Requirements: Associates Degree in Business Administration OR related field Bachelors Degree are preferred.

Work Experience: Minimum 5 years in customer/client support, preferably in a collection agency.

Job requirements and responsibilities:

• Review new and assigned client requests
• Coordination and execution of new client configuration
• Configure and direct daily/weekly/monthly client reports
• Maintain and amend client records
• Verify compliance with new-client set up
• Monitor client complaints and ensure the implementation of any resolutions necessary to maintain 100% client satisfaction
• Establish and foster relationships at all levels in order to help create ongoing, long-term client relationships
• Structured evaluation of client performance

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Harrisburg, PA 17111: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 5 years (Preferred)

Work Location: In person

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