Job description

NOTE: We are only set up to hire remote workers in MD, WV, NC, SC, FL, AL, TX, LA, MS, OK only. If you DO NOT currently live in one of these states, there is no need to apply.

About Us:

American Substance Abuse Professionals (ASAP) is an established company since 1997. We provide customized drug-free workplace programs for companies seeking to improve workplace safety, minimize healthcare costs, increase employee retention and reduce worker’s compensation claims. ASAP offers Substance Abuse Profession (SAP), Substance Abuse Expert (SAE), and Substance Use Disorder (SUD) evaluation services to all employers with drug and alcohol policies. ASAP specializes in working with companies regulated by the Department of Transportation (DOT), the Nuclear Regulatory Commission (NRC), state mandated, collective bargaining agreements, and company policies offering self-referral and second chance programs.

Opportunity:

Provide administrative and clinical support to our clients and SAP evaluators nationwide. Provide support to individuals in the evaluation and return to duty process. The position will be responsible for administering each case from start to finish, linking participants to all necessary services, communicating with clients, and ensuring program satisfaction for all individuals involved. The Client Support Specialist position is administrative, client focused, problem solving and relationship building.

Job Responsibilities:

· Coordinate substance abuse evaluations for individuals with local SAP, working closely with ASAP provider relations team to ensure timely services.

· Collaborate with internal and external clients.

· Conduct full intakes on new referrals.

· Clinically review initial and follow SAP paperwork.

· Assist employee in getting connected to appropriate treatment as recommended by the SAP.

· Following up with employee and treatment weekly to assess progress and additional needs.

· Keep client current on any action taken on cases and share all relevant information.

· Schedule follow-up appointment at the request of the local evaluator and coordinate needed testing and conferences related to return to work.

· Provide consultation on DOT rules and regulations and company policy to TPA, EAPs, employer and employees as needed.

· Develop and maintain positive and supportive relationships with ASAP clients.

· Maintain up-to-date records for all cases, including test results, progress reports and HIPAA compliant release of information form.

· Provide accurate case notes for all activities in each ASAP cases.

· Multi-task typing and talking when communicating with clients.

· Respond to all requests for SAP case needs and update all SAP case files.

· Evaluating clients’ progress and adjusting as needed to improve outcomes.

· Critical thinking and problem solving to make sure case runs as smoothly as possible.

· Drawing logical conclusions and providing options and recommendations to SAPs, employees, and client throughout the SAP process.

· Retain organization to manage several different cases at once.

· Serving as a liaison between the employee, client, SAP, and treatment.

· Makes complex decisions for which there is no set procedure.

. Identifies importance of tasks and prioritizes time accordingly to ensure completion of all tasks within time frame.

Requirements:

· Bachelor’s degree in business administration or a Human Service-related field, preferred

· Speed, accuracy, and attention to detail a MUST!

· Someone who pays attention to the communication of others. Listens and takes notes where appropriate,, and accurately delivers information.

· Thinks several steps ahead in deciding on best course of action, anticipating likely outcomes.

· Seeks clear understanding of client needs and outcomes.

. Seeks to understand issues from the employee and client's perspective.

· Superior problem solving and analytical skills, plus demonstrated skills to manage a variety of assignments simultaneously.

· A high energy, business-orientated, customer focused individual who can thrive in a fast paced, rapidly evolving work environment.

· Excellent telephonic and face-to-face communication skills.

· Ability to work well with others, accepting feedback positively, and works well under pressure.

· Strong typing skills preferred.

Why Work for ASAP:

· A growing company.

· Work/Life balance (100% remote workforce)

· Computer equipment provided.

· Fast pace and challenging.

· Knowledgeable leaders with expertise in drug free workplace programs and a passion for our mission..

· One-on-one training.

· Career growth opportunities.

· Monday-Friday work schedule (no weekends).

· 401K plan with employer matching.

· PTO, Health, Dental, Vision and Employee Assistance Programs (EAP) services.

What do we look for?

· Positive thinkers.

· A "Can Do" attitude.

· People who enjoy a fast paced, changing, and growing environment.

· Team Players.

ASAP offers consistent, challenging work and solution based scenarios that will enhance your skillset. We are a company that is not afraid of change, and we work hard to improve all of our processes. Help us lead the charge!

All qualified applicants will receive consideration for employment, transfer, or promotion without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, genetic information marital status, veteran status or any other protected status under federal and state laws. ASAP provides reasonable accommodations for qualified individuals with disabilities to perform the essential functions of the job.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift

Application Question(s):

• Are you willing to go through a background check and drug screen?

Experience:

• Customer service: 3 years (Preferred)

Work Location: Remote

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