Job description

You + CFA = A Great Combo.

It’s simple: Our employees are our greatest asset and the heart of our organization. Our successful candidates go to great lengths to serve individuals, children, and families within their homes, schools, and communities.

A 501(c)(3) nonprofit organization, Child and Family Agency of Southeastern CT (CFA) was founded in 1972 to support and nurture our community’s most vulnerable population. We are dedicated to providing compassionate care to our service area.

Child & Family Agency (CFA) seeks a full-time Client Support Specialist (1st, 2nd & 3rd shift positions available) to be an integral part of the care team for the Urgent Crisis Center (UCC) at CFA. The UCC is a free-standing behavioral health crisis stabilization program designed to triage, stabilize, and assess youth who are experiencing a behavioral health crisis, and then link the youth/family to an appropriate level of care within the community. This is a fast-paced environment that operates 24/7, 365 days a year.

Primary responsibilities include, but are not limited to:

• Register new clients following registration procedures
• Manage charts in electronic health record
• Maintain and manage all client information in compliance with HIPAA
• Administrative tasks to include telephone calls, faxes, copies, scanning, and monitoring of electronic medical records
• Assist in office maintenance to include management of office equipment and submission of work requests to facilities and IT departments when indicated
• Client support tasks to include assisting families with completing necessary forms for delivery of services
• Utilization of Windows environment (Word, Excel, Outlook, Email)
• Maintain a safe and inviting waiting room area

Minimum qualifications:

• High School Diploma or GED equivalent
• Medical Assistant Certification preferred

Benefits include:

• 3 weeks paid vacation time, 12 sick days, 12 paid holidays, 5 personal days, and a paid winter holiday week shutdown period
• Medical & Dental Insurance
• Generous retirement plan contributions

Bi-lingual Spanish/English preferred with significant pay differential offered.

For more information about the Child and Family Agency, visit our website at: www.childandfamilyagency.org.

AA/EOE

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Work Location: In person

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