#122898 Clinical Care Coordinator - Cancer Services

DESCRIPTION

The Clinical Care Coordinator for Cancer Services is the primary point of contact for new patient referrals. This position is critical to new patient access for oncology patients. The coordinator handles all incoming new patient referrals via Epic, fax, phone, secure e-mail, etc., and ensures operations run smoothly on clinic days. Welcomes patients to our center, providing the proper disposition of a clinician, and acquires internal and external records within 24 hours to schedule the patient within our 7-day goal.

Directly interact/communicate with patients, families, faculty, and staff, via telecommunications and in person, relating to scheduling consults and triaging complex problems for a multidisciplinary team, which includes physicians, mid-level practitioners, nurses, social workers, and pharmacists. Answer and triage incoming communications (i.e., phone calls, emails, Epic My Chart messages, etc.). Uses the Epic medical records system to schedule and register patients for appointments. Communicates with a variety of private and government agencies.

The Clinical Care Coordinator applies knowledge of various insurance products (i.e., HMO, PPO, POS) to verify authorizations and ensure payment/reimbursement. Provides high-level administrative support for Medical Oncology Team Physicians. Provides a variety of other administrative duties in support of patient and family psychosocial services. Prepare and distribute clinic notes to referring physicians and medical records. Transcribe faculty correspondence and prepare patient letters, other documents, memos, and e-mails as requested. Assist in developing and maintaining databases and collecting, analyzing, and entering metrics into the data system. Identify emergent or complex cases and seek clinical review as needed. Communicate with faculty, clinic staff, administrators, professional organizations, and outside agencies (i.e., insurance companies and community medical groups).

While not required, a cover letter is highly recommended when applying to this position.

MINIMUM QUALIFICATIONS

• A minimum of three (3) years of related experience.

• Demonstrated experience in working in a large, complex healthcare setting.

• Proven experience working with Behavioral Health Insurance companies and Community Medical Groups.

• Strong ability to communicate in English both orally and in writing.

• Proficient knowledge and advanced level skills in word processing software applications (Word, Excel, Outlook, and PowerPoint).

• Thorough knowledge of insurance authorization processes.

• Excellent customer service skills. Ability to interact well with care teams, and all patients and families.

PREFERRED QUALIFICATIONS

• Prior oncology experience.
• Experience with Epic EHR system (including Cadence).
• Knowledge of medical/scientific terminology, Hematology/Surgical Oncology terminology, authorizations, various insurance products & third party payors.
• Bilingual: Spanish/English.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.