OTE: up to €30,000
Shifts/ Hours: Monday - Friday 9am-6pm, 40 hours per week
Training location: Airport Business Park, Cork for 2 weeks only
Working Location: Homebased
Start Date: 21st November 2022

Job title:

Collections Agent - Monday – Friday - OTE up to 30K

Job Description:

How would you like to work with a company who has been ranked as of the best places to work in Ireland by the Sunday Independent?

What you will do:

As a Collections Advisor you will be supporting a well-known telecommunications supplier, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive training, so that we can help you build the knowledge and skills required to work from home with confidence .

What you will do:

The Collection Agent will be responsible for both dealing with both inbound and outbound calls from/to our clients’ customers in relation to overdue monies on these accounts.

• Implement the Company’s Credit Control practices as per the Policy and Procedures documents.
• Deal with customers in an empathetic and professional manner in difficult or awkward situations.
• To make informed decisions within a timely manner to reduce the business exposure to bad debt and potential unnecessary disruption to the customer.
• Identification, documentation and resolution of telephone/postal/e-mail queries, disputes, and general enquiries in an efficient and timely manner (as per deadlines).
• Communicate and escalate to immediate Supervisor, when necessary, all issues related to account queries in a timely manner.
• To actively monitor and action all activities within your individual work queue and within the set timescales.
• Ensuring that accurate records are maintained in the relevant systems.

Your experience and attributes will include:

• Excellent telephone manner and communication skills.
• Excellent interpersonal and organisational skills.
• Experience of working in a team environment.
• Experience of working to and performing against set targets
• Ability to deal positively and professionally with difficult situations which may arise.
• Strong negotiating and influencing skills
• Proactive attitude – must have ability to take initiative to get the job done

What’s in it for you?

• A competitive basic salary €22,700
• Up to €7300 Bonus per annum
• Company matched pension, life assurance, a cycle2work scheme.…and plenty more
• 22 days holiday
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

About Capita Customer Solutions

Capita Customer Solutions is an established leader in the customer service outsourcing market with multiple major clients in both the public and private sectors. We have a strong reputation for the reliable delivery of bespoke, high-quality and flexible solutions in the areas of: Customer Service and Sales, Credit Management, Agribusiness, Quality Assurance, Finance Processing and multilingual working with well-known brands such as Electric Ireland, Bord Gais, Vodafone and Dublin Airport to name but a few.

You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Location:

Cork

,

Ireland

Time Type:

Full time

Contract Type:

Permanent