Job description

GFL is looking to hire a Collections Specialist to join our team based out of our Raleigh office! The National Accounts Collections Specialist will primarily be responsible for performing collection activity for the National Accounts. The incumbent will work effectively with the National Accounts Manager, Director of Sales & Marketing and branch personnel by providing them status of collections. They will provide excellent customer service to both internal and external clients.
Key Responsibilities:

• Analyze and reconcile National accounts monthly and resolve any outstanding issues
• Manage and execute commercial accounts collection process as approved by management including making phone calls or mailing letters
• Escalate unresolved issues to supervisor or National Accounts Manager as needed
• Report monthly to supervisor outstanding collection accounts and issues
• Maintain detailed customer information on delinquent accounts including contact information
• Meet or exceed objectives and collection goals
• Analyze and maintain unapplied cash and credit balances with cash applications
• Conduct customer research for unresolved accounts
• Conform in all respects with applicable federal, state and local laws, regulations, ordinances
• Follow company policies, procedures and directives from supervisors/managers
• Perform other duties and responsibilities as required or requested by management

Knowledge, Skills and Competencies:

• Associate’s degree (AA) from two-year College or technical school or equivalent combination of education and experience
• 2-4 years of experience in commercial collections, account receivable and/or customer service
• Excellent customer service and phone skills
• Able to resolve customer complaints and questions
• Able to excel in fast paced environment
• Strong organizational, written, and verbal skills with attention to detail in all areas of work
• Close attention to detail and good organizational skills
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse work environment as part of a team as well as independently

#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Job Type: Full-time

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