About Eleven Experience

Our mission is to custom-make powerful experiences that impact the people who impact the world. Whether heliskiing near the Arctic Circle in Iceland or casting for bonefish on a remote island in the Bahamas, Eleven experiences are a different kind of escape. We are not found in traditional destinations. Our lodges, chalets and beach houses are miles from the main road - in a historic farming village high along the French-Italian border, on a rugged river in Patagonia, and in other unique locations away from the crowd. In each destination, world-class food and lodging are combined with guided outdoor activities on mountains, in the backcountry, and on the water for guests of all ages and all skill levels. In urban locations, our guides gracefully introduce guests to local culture, knowledge, and places known only to native insiders. No matter where in the world they may be, every facility has five-star accommodations, award-winning chefs, extensive wine cellars, saunas, steam rooms, spas, and friendly, expert guides who will show your clients new dimensions of life, friendship, family and adventure.

Eleven is seeking a Colorado Experience Manager to join the operations team in Crested Butte and Almont. This role is responsible for communicating with guests, creating logistics, and managing group stays. The ideal candidate is eager, enthusiastic, and organized. Strength in both guest-facing and administrative roles as well as experience in hospitality are essential. This summer seasonal position requires a flexible schedule and the ability to work in a fast-paced environment.

Position Purpose:

Responsibilities/Duties/Functions/Tasks:

• Manage the Eleven guest experience by working externally with clients and internally with the operations teams
• Communicate in person, by email, and over the phone with all parties relating to a guest trip including but not limited to the guest, the guest’s personal assistant, travel agents, etc.
• Maintain strong relationships with guests after their departure by promptly sending their final invoice, encouraging them to rebook in Colorado or at other properties, by sending their photo book with a nice note, or through any other means deemed appropriate
• Serve as a guest liaison ensuring that all guest preferences are in order for their visit. Work closely with the Colorado Lodge Managers to communicate guest needs
• Complete all trip follow up work in a timely manner. This includes invoices, trip reports, shipping luggage, etc.
• Manage guest details in Wufoo
• Commit to working in SalesForce, Opera, Micros, Intelligenz, and the PPM, or any other CRM or business management tools, to best track guest preferences, trip details, payment, etc.
• Own all guest CRM
• Accurately communicate tips for hospitality staff once a guest has paid
• Maintain all operational Dropbox folders in an organized manner with all pertinent client data
• Track and submit all invoices to accounts payable that relate to a guest’s stay
• Assist the Eleven Sales Team by providing logistical details and support that may help execute sales
• Maintain a strong knowledge of the various activities that Irwin Guides offers in Colorado including an understanding for the logistics, gear, and guides necessary to execute these activities

Qualifications:

• Microsoft Office Suite – specifically Microsoft Excel
• Sophisticated email communication skills
• SalesForce
• Extensive knowledge of the Crested Butte and Gunnison County areas

Preferences:

• Ability to deliver high-quality work in a dynamic, fast-paced, sometimes loud work environment
• Flexible team player willing to do anything to complete the Eleven team goals
• Personable, well-liked, friendly
• Sophisticated
• Thrives under pressure
• High ethical standards
• Confident
• Willing to work specifically to meet guest needs – early mornings and late evenings if need be

Work Requirements:

• Clean and current driver’s license
• Must be able to lift 50+ pounds
• Flexible work schedule
• Ability to sit at a desk and type at a computer for extended periods of time
• Travel between Scarp Ridge Lodge and Taylor River Lodge as necessary
• Travel to other Eleven locations as needed
• Start in early May and work through mid-October