: WHAT YOU WILL BE DOING:

• 
  Managing the compliance help box by addressing requests within SLA to ensure timely resolution and elite client service
• Escalating help box requests as needed to the appropriate team member(s) to ensure proper oversight
• Review, communicate, and distribute CR requests to ensure 100% client satisfaction
• Conducting process analysis to determine the root cause of any issues identified either through the compliance help box request or due diligence exception or quality control finding.
• Reviewing daily/weekly reports to identify coaching opportunities for UWM team members, resolve any discrepancies and provide feedback as needed
• Track and monitor the compliance control testing program
• Utilize Uzone (our internal testing platform) to assign various tasks associated with the control testing process
• Able to identify opportunities to improve processes
• Proposing solutions, and occasionally working with the implementation team to remediate issues and test implementations
• Diligently follow prescribed processes and document file records in an efficient and effective manner

WHAT WE NEED FROM YOU:

• At least 2-year Mortgage experience is required
• Organized individual that is capable of managing various projects simultaneously
• Communicates effectively verbally, non-verbally, and possesses strong technical skills
• Demonstrated advanced use of MS Office software features and techniques
• This position requires on-site attendance at our headquarters in Pontiac, MI.

• Bachelor’s degree, or equivalent experience preferred

THE PLACE & THE PERKS:

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Great Lakes Coffee Roasting Company
• Indoor/outdoor café with Wi-Fi
• This position requires on-site attendance at our headquarters in Pontiac, MI.

DISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.