Job description
Fogelman is looking for a Part-time Concierge for the Thornwood Apartments in the Germantown area of Memphis. The Concierge is the first impression of the community and is responsible for providing superior customer service to the residents. Each day will be unique, requiring the ability to prioritize, multi-task, think creatively, take initiative, and employ a diverse set of skills. A Concierge brings positive energy to each conversation, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated. Must be able to work nights and weekends (24-30 hours per week)!
Fogelman is a nationally recognized leader in the multi-family industry. We are proud to have received several outstanding awards - #1 Best Place To Work in Multifamily, Top 50 Multifamily Property Management Firms, & Top 50 fastest growing companies, to name a few. It’s our company culture that makes the difference - a fun, family atmosphere with exceptional pay and recognition of our associates through appreciation events and individual awards. You will love working at Fogelman!
CONCIERGE JOB RESPONSIBILITIES:
- 2-4 years Concierge, Front Desk, or customer Service experience.
- Availability to work a flexible schedule; any day of the week including weekends.
- Self-motivated, self-starter, enthusiastic, resourceful.
- Exceptional communication skills - both verbal and written.
- Greets and assists residents and their guests in a courteous and efficient manner: and plays a vital role in ensuring the overall resident satisfaction.
- Answer the telephone, provide information, forward calls and take messages as necessary.
- Ensures the safety and security of the apartment community, by being aware and knowledgeable about who is entering and exiting the property; and ensures non-residents (e.g. guests, tradesmen, deliverymen, etc.) are approved by the resident or the management office.
- Watch the surveillance cameras diligently to ensure no one is on property that should not be and no doors are propped open. Contact the police department as needed.
- Performs other job-related duties as assigned.
FOGELMAN OFFERS:
- Renewal commissions that are shared with the team
- Paid Time Off/Holidays
- 401k Match
- Associate Recognition Programs
- Training & Development
- Growth Opportunities
- $500 Employee Referral bonus
- Plus MORE!
Fogelman is a drug free workplace and Equal Opportunity Employer. Offers are contingent upon the successful completion of the pre-employment process which may include: criminal background, motor vehicle reporting, drug testing, and reference checks.
Job Type: Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Professional development assistance
- Referral program
Schedule:
- Evening shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Memphis, TN: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you available to work evenings & weekends?
Experience:
- Concierge: 2 years (Required)
- Customer service: 2 years (Preferred)
- Front desk: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
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