Job description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Content Lead - Mastercard Learning Lab
Job Description
Learning Lab Content Lead / Director, Consulting & Innovation
Overview
MasterCard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.
- We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise
- We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data
- We work with financial institutions, retailers, telecommunications organizations, travel companies, and more
We know that:
- Opportunities to learn and grow is the #1 factor that employees say defines an exceptional work environment.
- Continuous professional development is an essential part of employee engagement and retention.
- Organizations need a strategy that can keep up with the accelerated pace of digitalization, anticipate consumer behaviors in real time, and prioritize technology investments based on consumer preferences.
We are currently on a transformation journey to further evolve this learning platform and this is a great opportunity to be critical part of a high-growth, diverse, agile and innovative team.
Role
- Own, define and deliver the end-to-end content strategy for the Learning Lab, in a manner that’s aligned with the product owner’s vision for the platform.
- Design and conduct user research, including customer interviews, in order to deepen understanding of customers’ pain points, motivations and opportunities when it comes to learning (for existing and target users).
- Design a curriculum map for an external audience, mindful of the wider organization’s e-learning offering and in collaboration with the product owner and other relevant internal and external stakeholders
- Evaluate and procure content in line with the curriculum map, from both internal and external sources.
- Procure and create content in accordance with the platform localization strategy
- Create / produce a content production processes with the Global Product Manager to maximise production efficiency, budget adherence and content quality.
- Draft a content production and release schedule as a rolling 12-month plan
- Manage content partners (subject matter experts and production partners) to ensure content quality and production cadence are achieved within a pre-determined cost structure.
- Manage end to end the contractual relationship with all the content suppliers including the contract scoping for new partners as well as SLA monitoring
- Work closely with the global product manager, platform lead and technical support, to prioritize development efforts to maintain alignment with product strategy
- Be creative; propose, explore and iterate on new content and learner engagement formats.
- Ensure consistent alignment between business priorities and content strategy
- Manage a content budget
- Align with the global product manager and platform lead to design intuitive, CX improvements that optimize the learners experience
- Stay up to date with the latest developments in e-learning
- Provide input into platform pricing and go-to-market strategy
All About You
- Agile content management experience, preferably in an e-learning environment for financial services.
- Strong strategic thinker, able to balance short-term needs with longer-term vision
- Experience in managing content supplier relationships end to end (defining requirements, negotiating prices, agreeing and monitoring SLAs).
- Content evaluation and production experience required
- Solutions-oriented skillset with the ability to drive thought leadership.
- Experience designing, executing and distilling user research to drive product enhancement through increased value for the user
- Keen understanding of competitive offerings and industry trends in e-learning and the ability to translate that understanding into meaningful actions preferred
- Proven track record collaborating in cross-functional teams to deliver outstanding results
- Excellent written and verbal communication skills including the ability to interface with clients
- Highly organized and able to deal with multiple and competing priorities
- Bachelor’s degree in business or relevant experience
- Experience in innovation in financial services or payments helpful.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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