Position Title: Contracts Manager

Location: Client Site

Reporting to: Contracts Manager

Overall Purpose of the Job

To maximise the cash collection, profitability and service delivery performance and further development of all contracts for which he/she is responsible including client satisfaction and the quality of service provided, based on a customer focus delivery approach. This will be achieved via increasing the quality of the service delivery from the effective and efficient use of all resources at their disposal.

Main Duties and Responsibilities

• Formulation & management of budgets for all contracts under their control to ensure that cost control is effective in ensuring that financial objectives are met
• Promote and deliver the aims of the Company to meet or exceed the quality levels and customer support objectives central to the Company’s core business
• Ensure that control measures are in place to ensure that safe working environments exist to provide subcontractors with the facilities required to carry out functions without interruption to the Company’s business
• Manage all aspects for all contracts under their control. Ensure that all mechanical and electrical equipment is maintained in accordance with each site’s specific requirements and the necessary regulatory requirements.
• Provide guidance to each client as and when required.
• Provide guidance on energy management to each client as and when required with a view to minimising costs and increasing efficiencies.
• Establish and manage quality measures and procedures in conjunction with the Company to enable two-way communication, ensuring feedback and continuous improvement is achieved
• Manage cost control and review costs with the objective of reducing subcontractor costs
• Develop and deliver Service Level Agreements for each client and sub-contractor contract under their control
• Measure and monitor the effectiveness of the service delivery against agreed Service Level Agreements to ensure deductions are kept to a minimum.
• Facilitate and manage training requirements to ensure that staff are fully trained in all aspects of the service provision.
• Ensure that all HR policies and procedures are complied with for the team
• Prepare monthly report for all services covered under contract
• Administer formal management and reporting procedures
• Ensure safe systems of work are in place for all operations by managing and addressing the Health & Safety requirements of each function
• Ensure compliance with all statutory and company procedures
• Suggest and implement improvements and innovations in service delivery
• Provide support to the Commercial functions of the business as required including assistance with any labour or subcontractor elements during the tendering process.
• Client satisfaction.
• Management of project works.
• Management of contractual documents and KPIs to ensure our risk is minimised and profit is maximised
• Effective sourcing and utilisation of materials and subcontractors.
• Monitoring the quality of the work carried out by the workforce through random audits and the ongoing review of breakdowns.
• Conduct regular site audits to ensure that the specified standard of work is maintained and all site logs and documentation are kept up to date.
• The timely and accurate production of all client reporting requirements including the design and generation of any bespoke reporting that supports intercompany relationships and has the potential to further develop the contract base.
• Take full responsibility for all health and safety issues at each of the sites for which he/she is responsible.
• Take on ad-hoc projects from time to time as deeded necessary by the Line Manager or Directors.

Person Specification

• Proactive and enthusiastic approach essential coupled with a professional demeanour and striving for continuous improvement
• Effective problem solver
• Customer focused management style
• Excellent people management and communication skills
• Self-motivated and self-starter as well as able to motivate others
• Flexible with a can do attitude
• Ability to make on the spot decisions
• Strong administration skills and attention to detail

Qualifications and Experience

• Experience in a customer focused role
• Third level qualification or equivalent
• Member of a relevant professional organisation
• Financial and budgetary experience
• Project management experience
• Energy management experience / qualification would be advantageous
• People management experience desirable