CUSTOMER CARE

• To serve customers in a friendly and efficient manner providing an exceptional standard of customer care
• To communicate with the customers in and effective and welcoming manner
• Ensure products are prepared, cooked and served to customers in line with Food Hygiene Requirements
• Maintain knowledge of current in deli sales and promotions
• Assist customers with queries regarding deli products

OPERATIONAL & STORE PRESENTATION

To deal with customer complaints in a professional and pleasant way and refer to the Store Manager where appropriate

To be vigilant at all times to prevent stock loss and waste

To take care for your health & safety and that of your colleagues and customers and take action to reduce risks and hazards

FOOD SERVICE

• Check temperatures in the deli area ensuring they are compliant with HACCP regulations
• Maintain HACCP records in line with store policies
• Monitor Critical Control Points and ensure food is not open to contamination
• Comply with relevant controls around all foods including Fresh and Red Meats

GENERAL

• Any other duties that may be assigned to you by the Store Manager

• Excellent interpersonal and communication skills
• Excellent communication skills
• The ability to work as part of a team
• The ability to use initiative
• Sound judgement with the ability to make decisions
• Self-motivated
• Good attention to detail