Job description
Posting Details
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Position Summary Information
Classification Title
Support Services Associate
Working Title
Course Materials Coordinator
Location
Boone, NC
Job Category
8
Position Number
050081
Department
Bookstore - 170500
Description of University
Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.
Minimum Qualifications
High school diploma or equivalency.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
License/Certification Required
Essential Job Functions
The Course Materials Coordinator position will help manage certain aspects of the Course Material program for undergraduate, graduate, and App State Online students. The position will manage course materials adoptions from faculty, provide eBooks for students, place purchase orders for physical books, and assist with key textbook management projects, including book rush, book return, and inventory. Other duties include:
- This position reports to the Support Services Supervisor and coordinates with them to arrange the sales floor at the beginning of every semester.
- This position closely collaborates with the Support Services Supervisor using VERBA and NetSuite software.
- This position may assist with order fulfillment during busy times, such as book rush.
- This position oversees purchasing, receiving, storing, issuing, and caring for textbooks.
- This position is expected to assist with other bookstore activities, such as assisting customers on the sales floor during football games.
Knowledge, Skills, & Abilities Required for this Position
- Knowledge of large-scale textbook retailing operations that include a working knowledge of POS, ICS, VERBA, NetSuite, and university financial management systems.
- Must have the ability to establish and maintain effective working relationships with publishers, wholesalers, faculty, staff, and students.
- This position requires excellent oral and written communication skills
- Knowledge of Excel spreadsheet software
- Knowledge of mathematics
Preferred Qualifications
- Prefer a working knowledge of collegiate course material retailing methods and procedures.
- Prefer working knowledge of NetSuite Business Systems ICS/POS software along with VERBA software systems.
- Excellent communication and customer service skills are required.
- Prefer experience with Excel spreadsheets and data entry.
Type of Position
Permanent Full-Time
Staff/Non-Faculty
Staff/Non-Faculty
Appointment Type
1.0
Work Schedule/Hours
The normal work schedule is Monday – Friday, 8:00 a.m. – 5:00 pm, with additional weekend hours for special events like book rush, football season, and open house.
Number of Hours Per Week
40
Number of Months Per Year
12
Mandatory Staff
No
Physical Demands of Position
The duties of this position require varying degrees of physical effort. Seasonally, this individual would need sustained physical stamina to stand all day on the sales floor or in the stock areas. Repeated lifting of textbooks is required as needed. Extensive computer use for data entry is required.
Overall Competency Level
Journey
Salary Grade Equivalency
GN05
Salary Range
Anticipated Hiring Range
$31,200 - $34,856
Required Functional Competencies to Successfully Perform Job Duties.
CUSTOMER
SERVICE
:
Customer service is the most important element in any retail space, and that extends to the University Bookstore. During our busiest times, like Book Rush, the Course Materials Coordinator will be expected to provide excellent customer service with faculty and students. Good customer service is comprised of professionalism, courtesy, friendliness, and resolving issues quickly and efficiently.
Customer service is the most important element in any retail space, and that extends to the University Bookstore. During our busiest times, like Book Rush, the Course Materials Coordinator will be expected to provide excellent customer service with faculty and students. Good customer service is comprised of professionalism, courtesy, friendliness, and resolving issues quickly and efficiently.
MANAGING
WORK
AND
PERFORMANCE
:
In order to work efficiently, employee will need to create effective workflows and carry them out. Much of this position is based on data entry, so the Course Materials Coordinator will be expected to be a self-starter, set goals, and follow through with their work.
PROGRAM
KNOWLEDGE
/
RECORDS
ADMINISTRATION
:
The largest workload for this job will be data entry. The preferred employee will embrace using the Verba suite of products when approving textbooks for the rental program. The Course Materials Coordinator will need to know about all aspects of the rental program, and enter records correctly.
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
Posting Date
04/05/2023
Closing Date
05/05/2023
Competency Level Statement
If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.
Special Instructions to Applicants
Please attach the required documents:
Cover Letter
Resume
List a minimum of 3 professional references in the application.
Search Chair Name
Jamie Howell
Search Chair Email
howelljr@appstate.edu
Disability Accommodation Information
Individuals with disabilities may request accommodations in the application process by contacting Maranda Maxey, Director & ADA/504 Coordinator, at 828-262-3056 or maxeymr@appstate.edu.
Applicant Pool Preference
External (Post on the Web)
Departmental Information
AA/EEO Statement
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
Important Contacts:
Associate Vice Chancellor of Human Resources/Affirmative Action
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187
hr@appstate.edu
Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144
titleix@appstate.edu
ADA/504 Coordinator & EEO Officer
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056
equalopportunity@appstate.edu
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.
Important Contacts:
Associate Vice Chancellor of Human Resources/Affirmative Action
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187
hr@appstate.edu
Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144
titleix@appstate.edu
ADA/504 Coordinator & EEO Officer
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056
equalopportunity@appstate.edu
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.
Clery Act:
Clery Act Compliance
Division of Institutional Integrity
PO Box 32126
Boone, NC 28608
(828) 262-8111
clery@appstate.edu
https://police.appstate.edu/clery
Division of Institutional Integrity
PO Box 32126
Boone, NC 28608
(828) 262-8111
clery@appstate.edu
https://police.appstate.edu/clery
Diversity and Inclusion at Appalachian
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.
We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.
We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.
We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.
We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.
Background Check Statement
Any offer of employment to a successful candidate will be conditioned upon the University’s receipt of a satisfactory criminal background report.
Eligibility for Employment
Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed.
Quick Link
https://appstate.peopleadmin.com/postings/39514
Posting Number
201502210P
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